Claims Handler

Job Title: Claims Handler
Contract Type: Permanent
Location: Bristol
Salary: Competitive
Start Date: 2019-04-02 00:00:00
Reference: SPD/TP/287987/8751
Contact Name: Anthony McGee
Contact Email:
Job Published: April 02, 2019 10:30

Job Description

Speedy are looking to recruit a Claims Handler to join a specialist team in Bristol to work with workshops, depots and customers to ensure all charges on loss and damages are applied in an accurate and timely manner.

Package description

Competitive basic salary + company bonus scheme, company lottery scheme, contributory pension and in-house training. 

Main responsibilities

Reporting to the Damage & Loss Manager, your key accountabilities will be:

  • The handling of new customer loss and damage claims
  • Maintaining and updating existing claims, with the view to resolve
  • Negotiating and settling new & outstanding claims directly with customer and insurance companies
  • Liaising with customers and  senior management in a professional manner
  • Working with workshops and external repair partners to achieve a timely resolution to ensure correct billing to the customer
  • Assisting the sales team and the depot network with damage and loss queries or claims
  • Effective recording of workshop reports onto in house system and manage workloads through this process
  • Escalate all disputes not resolved to Damage & Loss Team Leader
  • Travelling to workshop when required


Other Duties:

  • Resolving asset queries via telephone and email
  • Answering  the phone in a timely and professional manner
  • Assisting with company stock takes
Ideal candidate


  • Strong team player, Organised and flexible
  • Good eye for detail
  • Be an excellent communicator both written and verbal with all levels of management
  • Must be analytical – able to investigate and resolve  asset issues
About the company

Speedy Services is the UK’s leading service provider offering equipment for both hire and sales and associated services to construction, infrastructure, industrial and related industries.