Water Regulations Administrator

Job Title: Water Regulations Administrator
Contract Type: Permanent
Location: Reading
Salary: £18700 - £23000 per annum
Start Date: 2019-06-05
Reference: 3985
Contact Name: Lizzy Gray
Contact Email:
Job Published: June 05, 2019 16:08

Job Description

About the role: 

This is a varied administration role, working within a busy reactive team and liaising both internally and externally with customers, predominantly relating to lead pipes. Key responsibilities will include:
  • Maintain and update records on both Excel and CRM (Customer Relationship Management).
  • Monitor and drive performance of internal stakeholders to achieve programme/target.
  • Respond to customer complaints within set deadlines, this includes both on the telephone and in writing.
  • Arrange samples and network operations as required
  • Maintain customer contact records to DWI auditable standard.
To be successful you will have the following skills and experience: 

The successful candidate will have good organisational and administrative skills; written and verbal communication skills are crucial. Customer service experience and knowledge of lead pipework within the water industry will be advantageous but is not essential.

What’s in it for you:

This is an excellent opportunity for you to develop your customer service and administration skills, as well as gaining experience and knowledge of Water Regulations.

Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 30 with length of service and a wider benefits scheme. This includes an annual pay review, season ticket loans, voucher scheme giving you money off in major retail outlets, loyalty awards for continuous service plus much more, including our refer-a-friend bonus, where you can receive up to £1,000 for helping someone get a permanent position within the company.  

We’re also proud to be here for our local community around Reading, offering all of our teams two days paid volunteer leave a year, as well as proudly supporting a lot of local events and charities.

About us:

Thames Water is the largest water and waste-water services company in the UK. We provide the essential service at the heart of daily life, health and enjoyment to 15 million customers across London and the Thames Valley and we are going through a period of exciting change. On a typical day we supply 2.6 billion litres of top quality drinking water and our 350 sewage treatment works treat more than 4.2bn litres of waste-water. Our 85,000 miles of water mains and sewers would wrap around the world three-and-a-half times. We are focusing like never before on delivering brilliant services and providing our customers with a great experience. We are in the process of transforming our business in order to achieve this. To help us succeed, we need a range of new skills and capabilities and will be recruiting for these in the coming months. We are on the lookout for talented people across our entire region who are interested in helping us to become the best water and waste-water company in the UK.
Thames Water is an equal opportunity, Disability Confident, and Stonewall diversity champion employer, welcoming applications from all walks of life to join our diverse team. We’re also leading the way with our award-winning mental health and wellbeing strategy.