Vehicle Returns Administrator

Job Title: Vehicle Returns Administrator
Contract Type: Permanent
Location: Gloucester, Gloucestershire
Salary: Negotiable
Start Date: ASAP
Reference: 959063_1556876100
Contact Name: Emily Knowles
Contact Email:
Job Published: May 03, 2019 10:35

Job Description

An exciting opportunity has arisen for an enthusiastic Vehicle Returns Administrator to work on a permanent basis for our client SHB Vehicle Hire, a market leading national vehicle fleet management company. This position will be based at the Gloucester depot.


Working as part of a team, you will be managing recharge opportunities. This role is to ensure that all genuine recharge opportunities reported both mechanical and bodywork are captured, documented and passed on to the customer. This is to be done within the guidelines issued and using the processes and procedures that are in place whilst maintaining an excellent relationship with the customer and providing the highest level of service


*To assist in controlling the Damage Process for all Fleet. Including controlling costs for the expenditure on a varied range of equipment and contracts within an agreed spend limit
*Identify damage recharge opportunities from Off Hires, defects reported by customers and repairs carried out during routine maintenance
*Gather all evidence and prepare damage packs, photographs and estimates for customers and ensure that effective communication is carried out both internally and externally
*Document each incident so there is evidence to back up our recharge claim
*Obtain order numbers from customers and negotiate, within the given parameters, where necessary to ensure that maximum recharge value is achieved with customer
*Liaise with internal departments and or external vendors to return the vehicle to hire/rental fleet within agreed timescales
*Ensure Key Account Customers and internal Management are regularly informed of call progression/ development through to satisfactory resolution

Key Accountabilities

*Customer satisfaction and response times within SHB guidelines
*Ensuring damage packs are constructed transparently within agreed timescales
*Incident management, meeting agreed time frames for repairs
*Transparent LOU - Vehicle off the road / non-available time
*Effectively manage through to resolution any incident/complaint that may arise
*Controlling Open WIPs
*Cost vs Revenue control
*Maintain accurate and up to date records

Essential Skills

*Excellent attention to detail
*Previous experience of controlling damage recharge or experience within the vehicle industry
*Business standard IT skills, including Microsoft Outlook
*Excellent communication and customer care skills
*A good standard of written and spoken English
*Ability to work well as part of a team, and also on their own when required
*Be a well organised individual with excellent time management and prioritisation skills

Full training will be provided within this role.

For further details, please contact Emily Knowles at Omega Resource Group on 01453 852 543.

To apply, please click apply now.

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We are always seeking talented candidates including; HGV Technicians, HGV Mechanics, LCV Mechanics, LCV Technicians, Auto Electricians, HGV Drivers, Casual Drivers, Valeters, Panel Beaters, Commercial Body Builders, Vehicle Fabricators, Hire Controllers, Apprentice Technicians, Apprentice Mechanics, Paint Sprayers and many more across the UK network.

Omega Resource Group Ltd is acting as an Employment Agency in relation to this vacancy.