User Researcher

Posted 6 days ago by Pertemps
Location Edinburgh Job Type Temporary
Salary £15.02 per hour Sector Call Centre & Customer Service
Pertemps client, a well-known Public Sector organisation based in Edinburgh is seeking to recruit a User Researcher on a F/T temporary basis.

Purpose of the role:

User Researchers scope, design and carry out research activities with users that help service design and delivery teams get a deep understanding of the people that use the service, and help users engage in the design processes in ways that are appropriate and proportionate.

Your new role/Duties:

Main Duties
  • Plan and conduct user-centred design research including identification of user needs and goals (through a range of methods including lab & field based usability testing, interviews, surveys, co-design workshops, contextual inquiry, ethnographic studies)
  • Undertake rigorous data analyses using appropriate analytical tools and approaches as needed and involving colleagues and service users in synthesis and analysis of data
  • Ensure that participating in user research is inclusive and accessible for the full diversity of both service users and team members, including developing bespoke methods and tools as necessary
  • Work to ensure that user research is undertaken with and not just on users
  • Ensure all research conducted meets ethical standards
  • Ensure a culture of continuous delivery and improvement, ensuring that key tools, methods and processes are regularly reviewed, maintained and improved
  • Explain, and be a persuasive advocate for, the value of user/design research within service design and delivery teams
  • Experience designing and undertaking user research projects for digital service design
  • Demonstrates the ability to choose appropriate methods for different design life cycle phases and situations
  • Demonstrable ability to deliver actionable user insights and experience, working with and influencing design and delivery teams to ensure that these are embedded in design thinking
  • Ability to develop successful, strategic relationships with colleagues, citizens, users, and other stakeholders based upon a commitment to collaborative working towards improved performance and results
  • Experience of working with service designers and digital systems developers to critique and develop design thinking based on evidence of user needs
What you need to do now


If you're interested in this role, please apply online or send your CV to

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