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Telephone Customer Service Operator

Posted 29 days ago by Pertemps
Location Forfar Job Type Temporary
Salary £9.75 per hour Sector Call Centre & Customer Service
JOB ROLE: Telephone Customer Service Operator
HOURS: 08:45 - 17:00 (Monday to Friday)
SALARY: £9.75 per hour
LOCATION: Forfar


Our client, a large Public Sector Organisation in Angus, is looking to recruit a Telephone Customer Service Operator to take on a temporary assignment to start immediately.


You will be expected to work in a faced paced environment taking phone calls, giving advice and guidance, taking payments for services whilst providing excellent customer service.


Duties include:
  • Answering all incoming telephone calls and dealing with by either responding to query or appropriate transfer
  • Giving advice and assistance to customers at point of contact
  • Logging customer enquiries and allocating these to appropriate department
  • Processing payments over the phone


In order to apply for this position you will have:
  • Excellent telephone manner
  • Excellent customer care skills
  • Experience in taking payments over the phone
  • Very good IT skills
  • Good typing speed
  • Ability to work in a busy office environment
  • Good numeracy skills
  • Ability to work alone and as part of a team

If you hold the required skills and experience please apply below or call us on 01382 221234 for an informal chat about this role.