Technical support engineer

Job Title: Technical support engineer
Contract Type: Permanent
Location: Stonehouse, Gloucestershire
Salary: £40000 - £45000 per annum
Start Date: ASAP
Reference: 32145_1556709079
Contact Name: Ryan Kline
Contact Email:
Job Published: May 01, 2019 12:11

Job Description

To develop and implement Post Sales Technical Support strategy for Global products. Specifically, for water analysis parameters including continuous water analysers. To enhance the penetration and profitability of products and services by ensuring the provision of competent top level technical support on a UK and International basis.

Core responsibilities will include but may not be limited to:

* To provide application, evaluation, commissioning and fault diagnosis support to products and key end users globally for the clients Products:

* To develop Post Sales Technical Support for Instrumentation & Analytics products in conjunction with respective Technical Support specialists and Product Sales Managers including:

* Product and application training to improve/consolidate LSU position on knowledge curve to support Water and Process Industries

* Post-sales technical support of Measurement & Analytics products

* To develop Technical Support Reporting tools by introducing key measurable related to improved visibility and reporting of:

* Enquiry log, data base and trends
* Activities in focus territories - for e.g. trials, training seminars
* Time spent overseas

* To provide direct customer and market feedback to Sales, Marketing and D&D departments for new products and product improvement programmes.

* To assist with training and increasing technical knowledge of Product Sales Managers as well as Sales Support Engineers via a formalised and accredited training programme.

* To play an active role in ensuring that, through total quality commitment, the Company's quality charter objectives are met.

* To assist in ensuring compliance with Health and Safety requirements of work practices and product performances

Omega Resource Group Ltd is acting as an Employment Agency in relation to this vacancy.