|Location||Stroud, Gloucestershire||Job Type||Permanent|
They are recruiting for a Technical Customer Services Engineer.
As a Technical Customer Services Manager, your role will be to assist in offering support to the customers regarding site visits and technical matters across the company. The position will work closely with all other departments in particular Customer Services and Production Areas.
Roles and Responsibilities
*Attending site independently to inspect reported faults and rectify or prepare a comprehensive report supported by photographs with suggested actions to rectify
*Liaising with all departments to secure correct resources required for remedial visits
*Will be required to deputise for the Technical Services Manager during holiday periods which will involve some additional admin time in the office during these periods
*Be able to communicate confidently and courteously with customers so that they feel that their issues are being dealt with in a professional manner, even in potentially hostile situations
*Communicate in written form via email with customers
*Produce hand written technical reports when required
*Must have an ability to investigate and solve problems both theoretically and practically
*Self-motivated with a positive attitude
*Be highly organized with a systematic approach
*Present a smart and professional company image at all times
*Ability to understand fabrication drawings
For more information regarding this role please call Clara Griffiths on 01453 796621 or send a CV
Omega Resource Group Ltd, are dedicated Technical and Engineering Recruitment Company. Please feel free to contact us on 01453 827333 or look at our current vacancies on our website www.omegaresource.co.uk
Mechanical Design Engineer / Engineering Manager / Design Manager / Controls Engineer / Project Engineer / Mechanical / Electrical / Automation / Automotive / Aeronautical / Aerospace / Quotations / Manufacturing / Engineering / Production / Management/ Special Purpose Machinery / Industrial Machinery
Omega Resource Group Ltd is acting as an Employment Agency in relation to this vacancy.