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Service Manager

Job Title: Service Manager
Contract Type: Permanent
Location: Salisbury
Industry:
Salary: £32000 - £35000
Start Date: 2019-06-04 00:00:00
Reference: SDX/TP/RF3102/ND
Contact Name: Natalie Downey
Contact Email: natalie.downey@sodexo.com
Job Published: June 04, 2019 17:42

Job Description

  • The overall accountability and responsibility for the day to day management, co-ordination and control of all Defence activity, as set out in the contract Schedule of Requirement (SOR) and operational manuals, across the designated contract and affiliated sites.
  • To plan, organise and manage delivery of all services within all the operational business area
  • To ensure standards of service detailed in the service level agreement, KPIs and within the schedules of the contractual terms and conditions are achieved, maintained and developed for assigned operational business area
  • To contribute to the growth of all services in order to meet client and commercial expectations whilst maintaining strict budgetary control within operational business area in line with client and Sodexo expectations
  • Embracing the principles of Collaborative Business Relationships (BS11000), in line with Sodexo’s vision and values
  • To manage all aspects of performance of an assigned group of direct reports

 

 

 

Package description

Competitive salary of £32,000 - £35,000 plus benefits including pension, option to 'buy' additional flexible benefits such as holidays, healthcare, bonus & flexible benefits fund

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster

Main responsibilities
  • To continue to develop one’s own skills and knowledge within the position, including any required training courses
  • To maintain excellent client/customer relationships
  • To attend team briefs, huddles and meetings as required
  • To attend your EPA to discuss and agree job performance, objectives and development activities
  • To maintain professional work standards at all times
  • To care for all company equipment and ensure that any faults are reported to management
  • To act as duty manager ‘on call’ and holiday/weekend cover as directed by line manager
  • To work in conjunction with other department managers to plan, organise and coordinate service activity within own assigned operational business area and across the site
  • To ensure daily standards of service in assigned operational area, as detailed in the service level agreement, within the schedules of the contractual terms and conditions and in line with applicable Sodexo service offer standards are achieved, maintained and developed
  • To contribute to the growth of services in order to meet client and commercial expectations whilst maintaining strict budgetary control in line with client and Sodexo expectations
  • To continually monitor all H&S and FS standards in all service operations and ensure they are maintained at the required level
  • To drive performance through adherence to all promotional activity and marketing initiatives
  • To continue to develop one’s own skills and knowledge within the position, including any required training courses
  • To maintain excellent client/customer relationships
  • To attend team briefs, huddles and meetings as required
  • To attend your EPA to discuss and agree job performance, objectives and development activities
  • To maintain professional work standards at all times
  • To care for all company equipment and ensure that any faults are reported to management
  • To act as duty manager ‘on call’ and holiday/weekend cover as directed by line manager
  • To work in conjunction with other department managers to plan, organise and coordinate service activity within own assigned operational business area and across the site
  • To ensure daily standards of service in assigned operational area, as detailed in the service level agreement, within the schedules of the contractual terms and conditions and in line with applicable Sodexo service offer standards are achieved, maintained and developed
  • To contribute to the growth of services in order to meet client and commercial expectations whilst maintaining strict budgetary control in line with client and Sodexo expectations
  • To continually monitor all H&S and FS standards in all service operations and ensure they are maintained at the required level
  • To drive performance through adherence to all promotional activity and marketing initiatives
 
Ideal candidate

Essential:

  • Knowledge of working in a management role within the soft FM service industry
  • Leadership skills and knowledge
  • People management skills including general HR skills in recruitment, training and managing employee performance including disciplinary and grievance procedures.
  • Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication
  • Management knowledge of health & safety and food safety
  • Ability to make independent decisions
  • Able to work on own initiative within a team environment
  • Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook)
  • Able to demonstrate attention to detail and adherence to standards
  • Analyse problems analytically, develop opportunities and implement innovative solutions

Desirable:

  • Experience of working within military environment
  • Previous experience in effectively managing in a similar role
  • Health and Safety qualification equivalent to IOSH managing safely
 

Food safety qualification equivalent to CIEH level 3

About the company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

This role sits within our Defence and Government services segment where we are trusted partner in providing a range of quality of life services to our clients