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Service Desk Administrator

Posted 9 days ago by Pertemps
Location Kidderminster Job Type Permanent
Salary £16500 - £18500 per annum Sector IT & Telecoms
We are currently recruiting for a Service Desk Administrator for our client based in Kidderminster to help deliver a quality service to their new and existing customers.

Ideal applicants will have an excellent knowledge of computer parts together with a strong knowledge and interest in IT. You will be responsive to our customers' needs, totally reliable and able to meet strict SLA's. This is a great opportunity to work for a rapidly growing business and to be part of a friendly team environment.

PRINCIPLE ACCOUNTABILITIES:
• Processing calls through in-house systems
• Providing call order support via email and telephone
• Placing orders with suppliers
• Checking status and progress of calls
• Liaise with third party suppliers
• Monitor the deliveries of all active orders and chase late suppliers
• Update customers on consignments, numbers and POD's
• Deal with invoice queries from suppliers, as and when they arise
• Arrange the return of items ordered in error or DOA back to the suppliers

THE SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING SKILLS/EXPERIENCE:
• Good basic knowledge of desktop and laptop parts
• Proficient user of Microsoft Office, including Outlook, Excel and Word
• Ability to keep calm under pressure and prioritise workload based on importance
• Immaculate attention to detail with excellent communication and organisational skills
• Able to work on your own initiative, or as part of a team

Salary: £16,500 - £18,500

Hours of Work: 08:30am – 17:30pm Monday – Friday

If the IT industry interests you and you are looking for the next step in your career, please send your CV to tamara-jayne.stewart@pertemps.co.uk or for further information please call 01905 24420.

Pertemps specialise in temporary and permanent recruitment for Commercial, Industrial, Driving, Logistics, Engineering & Technical sectors. If this particular vacancy is not of interest to you, we have other opportunities available in these sectors at www.pertemps.co.uk
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