Service Desk Administrator

Posted 9 days ago by Pertemps
Location Kidderminster Job Type Permanent
Salary £16500 - £18500 per annum Sector IT & Telecoms
We are currently recruiting for a Service Desk Administrator for our client based in Kidderminster to help deliver a quality service to their new and existing customers.

Ideal applicants will have an excellent knowledge of computer parts together with a strong knowledge and interest in IT. You will be responsive to our customers' needs, totally reliable and able to meet strict SLA's. This is a great opportunity to work for a rapidly growing business and to be part of a friendly team environment.

• Processing calls through in-house systems
• Providing call order support via email and telephone
• Placing orders with suppliers
• Checking status and progress of calls
• Liaise with third party suppliers
• Monitor the deliveries of all active orders and chase late suppliers
• Update customers on consignments, numbers and POD's
• Deal with invoice queries from suppliers, as and when they arise
• Arrange the return of items ordered in error or DOA back to the suppliers

• Good basic knowledge of desktop and laptop parts
• Proficient user of Microsoft Office, including Outlook, Excel and Word
• Ability to keep calm under pressure and prioritise workload based on importance
• Immaculate attention to detail with excellent communication and organisational skills
• Able to work on your own initiative, or as part of a team

Salary: £16,500 - £18,500

Hours of Work: 08:30am – 17:30pm Monday – Friday

If the IT industry interests you and you are looking for the next step in your career, please send your CV to or for further information please call 01905 24420.

Pertemps specialise in temporary and permanent recruitment for Commercial, Industrial, Driving, Logistics, Engineering & Technical sectors. If this particular vacancy is not of interest to you, we have other opportunities available in these sectors at
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