Senior Payroll Assistant

Job Title: Senior Payroll Assistant
Contract Type: Temporary
Location: Peterborough
Salary: £14.50 - £15.50 per hour
Start Date: 2019-01-07 00:00:00
Reference: Vin01
Contact Name: Nichola Jones
Contact Email:
Job Published: January 04, 2019 15:58

Job Description

Our client require a Payroll Administrator to join their team on a three month basis.

Working from their prestigious offices, your duties will include:
  • To provide an effective and efficient payroll service to customers, ensuring the accurate and timely payment of their employees’ salaries.
  • Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty
  • To perform all duties in accordance with the company Health & Safety and Quality policy procedures.
Main Responsibilities:

 Administer and Implement Payroll
  • Ensures data is received in the right format and in time to complete payrolls to agreed deadlines
  • Prioritises and actions daily tasks to be accomplished to meet SLA.
  • Completes and owns payroll processing cycle for allocated customers
  • Calculates, prepares and transmits manual payments and third party disbursements.
  • Runs sample payrolls to ensure quality and resolve errors or deviations.
  • Liaises with other areas of the business to meet and enhance payroll delivery.
  • Provides statistics for chargeable work to enable effective invoicing.
  • Controls the reconciliation processes for own customer’s third party accounts to ensure completion in line with SLA requirements and statutory legislation.
  • Identifies and acts on issues which would impact delivery of SLA.
  • Review and updates where necessary customer procedures and processes, and Northgate documentation.
 Provide Customer Service
  • Receive and records customer enquiries and provides basic information in response to customer requests. Escalates to Line Manager where appropriate.
  • Respond to requests and queries from statutory bodies in such a way as to maintain effective working relationships
  • Develop and maintains a good working knowledge of Northgate products and services.
  • Develop and maintains effective relationships with internal/external customers and suppliers.
  • Consider and escalates any new ideas which add value to the customer.
Provide Technical Support
  • Checks system accuracy by performing manual calculations to agree system output
  • Recommends and agrees ways in which systems and procedures can be improved to enhance business performance
  • Actions systems updates to ensure implementation
 Customer Liaison
  • Actions any changes to customer specific Terms and Conditions to ensure accurate payments are made.
  • Records customer issues and complaints to instigate corrective action.
  • Reviews regular payrolls currently in production to ensure Best Practice processes are adhered to.
  • Provides information as requested by customers in terms of their contracts.
  • Liaises with customer regarding disruptions to service levels and implement corrective action.
  • Understands the customer SLA.
  • Attends customer meeting’s and Service Reviews as and when required
 Knowledge and Experience

  • Basic numeracy skills
  • Experience of customer handling skills (by telephone, face to face and written contact)
  • Sound Payroll knowledge and experience
  • PC literacy – Word and Excel (basic level) and Outlook
  • Knowledge of payroll systems
  • Customer and business focus
  • High attention to detail
  • Ability to work under pressure and meet challenging deadlines
  • Takes personal responsibility for delivering results
  • IPPM Foundation/Practitioner (or working towards this or equivalent qualification)
  • Experience in an Outsourcing environment
  • ResourceLink experience

Please click apply now or call 01733 294554


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