Quality System Manager

Job Title: Quality System Manager
Contract Type: Permanent
Location: Yeovil, Somerset
Salary: Negotiable
Reference: LDQSM5_1558363117
Contact Name: Lisa Darbyshire
Contact Email:
Job Published: May 20, 2019 15:38

Job Description

Quality System Manager
An interesting and unique position for a Quality System Manager - System Monitoring has become available working with an important company who are part of a multi-national Group, known for being world leaders in avionics design, manufacture and support.
With a fantastic heritage this is a superb opportunity to work with a business who prides themselves both on their reputation for excellence and for providing opportunities for their people.
As Quality System Manager System Monitoring you will join the UK team based at the Yeovil site in the South West of England.
Employment benefits include a competitive salary, 25 days annual leave, salary sacrifice childcare voucher scheme, the opportunity to join an award winning pension scheme, free car parking, employee discount scheme, an on-site Occupational Health Service, flexible working, flexi -leave scheme and a generous relocation package.
Role overview
Reporting to the Head of Quality System (UK) - you will be managing and leading the Quality Systems Audits and Investigations team with the purpose of conducting internal quality audits (some off-site auditing is required) and investigating incidents/customer complaints/QOR's.
You will also provide support to the business through a series of secondary duties that include QN's, QDR's, MOR's, VOR's, MEDA, Inspection Stamps, Build Surveillance, expositions, customer complaints, and concessions.
You will also, after a period of training, be expected to sign aircraft Form 59's on behalf of Quality and chair the Flight Risk Review Board on behalf of the Head of QS (UK). Interfacing with and guiding 2nd and 3rd party auditors and regulatory/customer representatives is expected.
You will also deputise for the Head of QS (UK) during absences and act as the nominal Quality Manager for legacy AWIL contracts.
Key Responsibility Areas
*Annual planning and creation of an internal audit programme based upon CPR.061.14
*Ensuring there are sufficient trained (CPR.035.13) quality auditors and team leader auditors to fulfil the audit plan.
*Responsible for carrying out internal audits (once trained and approved as an auditor and thence audit team leader) in accordance with CPR.035.13 and CPR.061.14.
*Internal Audit planning/preparation, audit conduct, report writing, report distribution
*Perform risk analysis of any non-conformances (NC) identified
*Ensure completion of audit non-conformances and update the non-conformance management system records
*Assist in the resolution of potentially contentious issues between LH major stakeholders identified through audit non-conformance, supporting a successful resolution of any issues, problems or challenges.
*Reconcile containment, corrective and preventive actions and accept/reject actions eventually leading to closure of the non-conformance
*Report on progress and status of work to provide a clear statement of position, issues and actions
*Representing the company during external (2nd and 3rd party) audits
*Ensuring there are sufficient auditors available to guide external representatives around the business to facilitate 2nd and 3rd party auditing
*Liaise with 2nd and 3rd party bodies during the planning preparation and closure of external audits
*Ensuring external audit reports and findings are loaded to the NC Management Tool and any findings/actions are completed within the agreed timescales
*Investigate other events and customer complaints brought to the attention of Quality Systems via QN, QDR, VOR, DASOR, MOR, SCAR, QOR, letter of complaint, or any other method
*Create and distribute investigation reports
*Scheduling and participation in Event Review Groups
*Ensuring Corrective Action Boards are scheduled in response to customer complaints
Ensuring the following activities are performed in support of the business:
*Inspection/ApOp stamp records and issue iaw CI ISO 12 series.
*R1 QN's (customer complaints e.g. QDR, QOR, SCAR, or other method) iaw CI ISO 14.5.
*Mandatory Occurrence Reports IAW CI ENG 1.4.
*Voluntary Occurrence Reports IAW CI ENG 1.4.
*Aircraft build surveillance
*Maintenance of approval scheme exposition(s)
*Product Quality Alerts IAW CI ISO 14.6.
*Ensuring the day to day coordination of the concession process for UK product iaw CI ISO 13.3.
*To chair the Flight Risk review Board on behalf of the Head of QS (UK) iaw CI ISO 4.22.
*To sign the company Form 59, Certificate for Flight Trials, for quality iaw CI ISO 4.8.
*Act as the nominal Quality Manager for legacy AWIL contracts
*Deputise for the Head of QS (UK) during absence
*Plan own work and that of others identifying critical dependencies and risks, creating mitigation plans and reporting status
*To take an active role in Business Improvement
Skills, Qualifications & Knowledge Required
*The job holder shall have a sound engineering background with experience within an Aerospace or Manufacturing environment
*Educated to HNC level or equivalent
*Good communicator with influencing skills
*Experience of applying quality procedures and systems within an Aerospace environment.
*Detailed knowledge of the company Quality System
*Broad knowledge of quality certification standards (e.g. EN9100) and approval schemes (e.g. EASA part 21G, 145 & M, MAA MRP Part 145, CFAOS, DAOS etc.)
*Integrity and professional approach, who is both self-willed and confident
*Knowledge and use of root cause analysis tools e.g. 5 why, Ishikawa, 8D etc.
*Preferably a trained error investigator
*Preferably a trained internal quality auditor (Lead Assessor)
*Broad knowledge of the business organisation
*Experienced SAP user
For further information or to apply please contact Lisa Darbyshire on 01793 317851 or email

Omega Resource Group Ltd is acting as an Employment Agency in relation to this vacancy.