Pensions Administrator

Posted 19 days ago by Bluearrow
Location Chesterfield, Derbyshire Job Type Temporary
Salary Up to £10.95 per annum Sector Professional & Admin

Founded in 1959, Blue Arrow is one of the UK's largest specialist staffing companies. With over 500 recruitment professionals across more than 70 locations throughout the UK, including 54 high-street branches, Blue Arrow places over 60,000 people in work, each year.

We specialise in staffing for Admin & Secretarial including Call Centre, Transport & Logistics, Hospitality & Catering, Manufacturing & Production and Public Sector.

Our Enhancing People's Lives mission unites staff under a profound appreciation for their part in helping people find fulfilling work.

Blue Arrow Sheffield is supporting a national recruitment partner with the supply of administrative staff in Sheffield.

Role Overview:

To deliver a professional and efficient administration service to members of the Pension Scheme, in accordance with service contracts and agreed administrative procedures.

To process member benefits accurately and within target timescales to provide an exceptional member experience.

Main Tasks & Responsibilities:

* Process members' benefits based on their entitlements under the rules of the pension scheme and/or members' leaving procedures
* Update relevant pension administration systems or databases to ensure accuracy of information and corresponding benefit entitlements e.g. Profund
* Communicate member's entitlements both verbally and in writing, and to resolve member's queries
* Document work processes and provide support to the other members of the Member Services teams
* Provide and assist with "on-job" training to the Team, as required
* Assist with one-off projects
* Liaise with external organisations on scheme member benefit entitlements.
* Undertake work in different teams within Member Services according to business need, including Bereavements, Transfers, Retirements, Technical Team and Data Services
* Supporting and contributing to continuous improvement activities within the business, with a focus on removing waste and improving processes to give a better member experience
* Other duties, as required

Candidate Profile:

Candidates must have high levels of numeracy with the ability to accurately calculate pension benefits using automated or manual methods. Excellent customer care skills with the capacity to communicate and interact effectively with members and their advisers as well as with colleagues. An ability to work under pressure with drive to achieve timescales without compromising quality is key to the role.

ESSENTIAL Experience/Skills:

* Experience of working in a professional, customer focused environment providing high levels of service
* Strong communication skills, both written and verbal
* The ability to work to deadlines and manage workload appropriately
* Strong IT and Microsoft Office skills, particularly Excel, Word and Outlook

DESIRABLE Experience/Skills:

* Experience within Pensions / and or Payroll Administration or analysis
* Progress in a pensions industry qualification
* Experience in pension software products, e.g. Profund or other Pension administration platforms
* Strong Maths and English GCSE or equivalent qualification

If you are interested in hearing more information, please click the apply button or contact Rhys at Blue Arrow on 0114 272 2600.

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