Operations Manager - Hard FM

Job Title: Operations Manager - Hard FM
Contract Type: Permanent
Location: London
Salary: £60000 - £65000 per annum
Start Date: 2019-07-13 00:00:00
Reference: 473105062
Contact Name: Adnan Sethi
Contact Email:
Job Published: May 15, 2019 14:39

Job Description

Client Introduction:
My Client has been delivering bespoke support services throughout the UK for 18 years. Employing over 900 staff, we deliver digital integrated facilities management with excellent customer service across the education, healthcare, retail and commercial property sectors. My Client has an annual turnover of £50 million and operates across England, Scotland and Wales, and is part of a leading construction and property services business.
As a result of continued growth and success, my Client are recruiting for an operations manager to join the team, working out of the Hemel Hempstead office. The successful candidate will be required to cover contracts within the London and surrounding counties.

About the role
Reporting to the Operations Director, you will be required to work closely with clients, subcontractors and colleagues, exercising excellent team working skills and building positive relationships. The Operations Manager is required to manage and co-ordinate all FM activities across a portfolio of contracts to ensure a cost effective, client focused, safe service is delivered. Working in collaboration with senior clients to ensure that the service delivery exceeds the agreed levels of service quality and supports the core client activities ensuring compliance with all legislative and client policy and procedures. The clients are all from the public sector and the portfolio is diverse ranging from education and healthcare to retail and F&B clients.
The Operations Manager is the main interface with the senior client, and a point of escalation for suppliers and team. Their key objective is ensuring customer satisfaction through the delivery of exemplary facilities services and ensuring contractual obligations are met whilst ensuring systems are in place to ensure budget controls are being adhered to and management of outstanding debt. Candidates must have a technical background and a minimum of 3 years operations management experience with a background in managing Hard FM services and also have excellent management abilities and be commercially focused.

Who are we looking?
• Substantial experience as a Senior Manager in Facilities Management Services
• Member of the British Institute of Facilities Management (BIFM) or similar
• Relevant qualifications in mechanical and electrical or other Facilities management disciplines
• Demonstrable experience of Health & Safety management (IOSH or NEBOSH desirable).
• Competent knowledge of IT packages (Knowledge of Concept Evolution is desirable)
• Demonstrable organisational, presentation, communication and interpersonal skills
• Demonstrable customer service skills
• Substantial people management skills
• An enhanced DBS will be required

What do we offer?
In addition to an attractive salary and benefits package, we provide continuing learning and development opportunities within a creative and considerate work environment.
• Competitive Salary
• Company Car Package
• Car Allowance
• BUPA Healthcare
• Company Phone
• Company Laptop
• Pension

For further information please contact Adnan Sethi at the FMCNetwork on 0121 450 5000 or email