|Salary||£9 - £9.60 per hour||Sector||Recruitment & HR|
Essential skills/ qualifications for office manager:
PC literacy: ideally you will have used a variety of different software within your career to include EMIS, Docman and Microsoft software.
Human Resource Management: you will have previously acted in a management support or supervisory role leading a team of 5 of more employees. You will be hands-on with staff training, supervision and support. You will ideally have some knowledge of employment/ HR law and will be a keen mentor for those wishing to develop whilst employed by the business. The role will require you to ensure HR record keeping is accurate (sickness and absence) and will involve you in annual staff appraisals with the guidance and support of the Practice Manager.
Customer Service: you are the first port of call for low level patient complaints received on site. You will deploy such skills as empathy, conflict resolution, problem solving and actively support patients with service signposting where appropriate.
Career History/ Skills: It is preferred that you are an individual who has previously worked within the Primary Care environment, as you will need a good understanding of all business functions to support and supervise your team e.g. processing repeat prescription requests, enabling patient access accounts, processing patient registrations (to include GP to GP), Docman scanning, Lloyd George summarising and CTV3/ SNOMED coding.
No two days will be the same and the post offers much variety for someone with a calm/ can do and cheerful attitude. Your working hours will be apportioned Monday to Friday and may include a starting time of 6.45am and a finishing time of 6.15 on occasions. We are seeking an individual who is capable of covering 30 hours or more (on occasions) per week to meet business needs.
Please contact Steph on 01952 291250 for further information on the office manager post.