Night Strat N/W Service Tech Supervisor

Job Title: Night Strat N/W Service Tech Supervisor
Contract Type: Permanent
Location: Deptford
Salary: £27000 - £28000 per annum
Start Date: 2019-06-24
Reference: 4251
Contact Name: Robyn Smith
Contact Email:
Job Published: June 24, 2019 13:11

Job Description

About the role:

The night working supervisor is responsible for being the main point of contact and co-ordination of resources to support the night work for network service technicians working on Thames Water Trunk Main maintenance program and Project Support teams.

You will be required to:
  • Performance managing a field operations team to deliver operational performance and customer service targets.
  • Ensure that all planned work is through our internal SAP system and work is delegated to individual engineers.
  • Review and ensure any costs can be recharge to the related projects.
  • Ensure resources are planned for all agreed programmes of work.
  • Provide specialist technical advice and knowledge where appropriate.
  • Statutory obligations and Thames Water Policy and Standards are maintained at all times.
  • Promote a culture of engagement and motivation within the team.
  • Conduct regular site visits throughout the night to assess the quality of work being completed by your team.
  • Take team responsibility for safe working practices which comply with company procedures.
 To be successful you will have the following skills and experience:

The ideal candidate will have experience in leading, developing and performance managing field based operatives. You will have gained experience within the water industry and must possess excellent communication and interpersonal skills.

As there may be times where you will have to support operationally, you will be technically experienced with a good understanding of how the clean water network operates.

You will be fully competent in use of Microsoft Office as well as planning and reporting software. Strong health and safety and customer based ethic is crucial.

What’s in it for you:

This role will utilise your strong leadership and management skills as you will be leading a team of field based operatives. It offers a unique opportunity to work in a high profile role in operations, taking responsibility and accountability for the performance and health, safety and wellbeing of the team whilst encompassing a large geographical area.

Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 30 with length of service and a wider benefits scheme. This includes an annual pay review, season ticket loans, voucher scheme giving you money off in major retail outlets, loyalty awards for continuous service plus much more, including our refer-a-friend bonus, where you can receive up to £1,000 for helping someone get a permanent position within the company. 

We’re also proud to be here for our local community, offering all of our teams two days paid volunteer leave a year, as well as proudly supporting a lot of local events and charities.

About us:

Thames Water is the largest water and waste-water services company in the UK. We provide the essential service at the heart of daily life, health and enjoyment to 15 million customers across London and the Thames Valley and we are going through a period of exciting change. On a typical day we supply 2.6 billion litres of top quality drinking water and our 350 sewage treatment works treat more than 4.2bn litres of waste-water. Our 85,000 miles of water mains and sewers would wrap around the world three-and-a-half times. We are focusing like never before on delivering brilliant services and providing our customers with a great experience. We are in the process of transforming our business in order to achieve this. To help us succeed, we need a range of new skills and capabilities and will be recruiting for these in the coming months. We are on the lookout for talented people across our entire region who are interested in helping us to become the best water and waste-water company in the UK.

Thames Water is an equal opportunity, Disability Confident, and Stonewall diversity champion employer, welcoming applications from all walks of life to join our diverse team. We’re also leading the way with our award-winning mental health and wellbeing strategy.