Helpdesk Agent

Job Title: Helpdesk Agent
Contract Type: Permanent
Location: Reading
Salary: £18700 - £19200 per annum
Start Date: 2019-08-08 00:00:00
Reference: 4806
Contact Name: Robyn Smith
Contact Email:
Job Published: August 08, 2019 11:04

Job Description

About the role:

As a key customer interface, agents are responsible for providing an excellent customer experience to all developer services’ customers while meeting agreed business performance goals.

Agents are required to show the ability to translate customer enquiries into business opportunities. This role will require the agents to quickly grasp technical information about water & wastewater services and all developer services customer offerings.

To be successful you will have the following skills and experience:
  • Positive attitude – resourceful, can do, optimistic, people skills, flexible
  • Minimum 6 months’ customer-facing experience – including inbound calls in call centre environment
  • Good attention to detail, methodical approach
  • Ability to work in high pressure environment
  • Fully understand the role of an agent and the needs of our customers
  • PC literate
  • Excellent communication skills – verbal, listening, written and expression
  • Numerate and analytical
  • Team Player
Whats in it for you?

Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 30 with length of service and a wider benefits scheme. This includes an annual pay review, season ticket loans, voucher scheme giving you money off in major retail outlets, loyalty awards for continuous service plus much more, including our refer-a-friend bonus, where you can receive up to £1,000 for helping someone get a permanent position within the company. 

We’re also proud to be here for our local community around Reading, offering all of our teams two days paid volunteer leave a year, as well as proudly supporting a lot of local events and charities.

About us:

Thames Water is the largest water and waste-water services company in the UK. We provide the essential service at the heart of daily life, health and enjoyment to 15 million customers across London and the Thames Valley and we are going through a period of exciting change. On a typical day we supply 2.6 billion litres of top quality drinking water and our 350 sewage treatment works treat more than 4.2bn litres of waste-water. Our 85,000 miles of water mains and sewers would wrap around the world three-and-a-half times.

We are focusing like never before on delivering brilliant services and providing our customers with a great experience. We are in the process of transforming our business in order to achieve this. To help us succeed, we need a range of new skills and capabilities and will be recruiting for these in the coming months. We are on the lookout for talented people across our entire region who are interested in helping us to become the best water and waste-water company in the UK.

Thames Water is an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader, welcoming applications from all walks of life to join our diverse team. We’re also leading the way with our award-winning mental health and wellbeing strategy.