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Help Desk Technician

Posted 26 days ago by Pertemps
Location Gloucester Job Type Permanent
Salary £30000 - £35000 per annum Sector IT & Telecoms
Help Desk Technician
Gloucester
Salary £30,000 to £35,000 per annum
Permanent

My client, whom specialise in the events industry, are looking for a Help Desk Technician to join their team on a permanent basis.

The role is based out of Gloucester and will be based on 5 out of 7 days per week which will be determined dependent on the companies main focus at the time - weekend work will be manageable from home where the relevant hardware & software will be provided.

The successful candidate will also need to be an occasional onsite presence at the major events.

My client are looking for candidates with a strong help desk background whom can be the main point of contact for IT solutions within the organisation.

You will be working closely with the Operations Director in the role.

Responsibilities:
o Provide a remote Helpdesk function towards both clients and internal event staff.
o Provide onsite support at major Events working alongside the Event team to provide a proactive fault recognition.
o Log and track all faults through the companies dedicated fault tracking software.
o Provide real time updates to Escalation team during any major event issue.
o Liaise and interface with on call remote resource for the timely resolution of all faults
o Provide clear briefings and communication to clients and end users on how the system is setup/performing/operating.
o Report any concerns regarding the suitability, security or use of company hardware and ICT to your line manager.
o Maintain an up-to-date knowledge of emerging technology trends and developments in areas of interest and relevance to the business.
o Any other duties that may be required from time to time for the smooth running of the business.
o Provide Root Cause Analysis on faults/issues to minimise reoccurrences going forward and model trending patterns on faults.

Knowledge/Experience required:
o Demonstrable experience of deploying and maintaining wired and WiFi networks within high density environments.
o Demonstrable experience of deploying and supporting satellite connections.
o Good Layer 2 knowledge and experience of CAT-5 cabling and fibre, PoE and good IP knowledge including subnets, routing, VLANS etc.
o Demonstrable understanding and experience of PSTN (DSL & ISDN) and VoIP.
o Good planning and time management skills with the ability to prioritise workload appropriately and meet challenging deadlines.
o Good verbal and written communication skills with the ability to build effective business and colleague relationships, and explain solutions to a non-technical audience.
o Ability to work unsupervised, using their own initiative, in cooperation with other teams.
o Understanding of, and commitment to, the unsociable working hours that are necessary in the events industry (working hours will ordinarily be 5 days out of every 7 including weekends and long days at times.
o Full UK driving license (with no more than 6 points for minor convictions).

This is a fantastic opportunity to join one of the largest event based companies in the UK.

For more information or to apply, please contact Sam Mendes on 01452 507500 or email sam.mendes@pertemps.co.uk