Employment Coach

Job Title: Employment Coach
Contract Type: Permanent
Location: Birmingham
Salary: £21000 - £23000 per annum
Start Date: 2019-04-11 00:00:00
Reference: 041225927
Contact Name: Kayley Taylor
Contact Email:
Job Published: April 11, 2019 17:26

Job Description

A fantastic opportunity is available for an Employment Coach to join a not for profit company in North Birmingham for a 15 month FTC

You will be embedded in the local community, you will be delivering intensive work focused pre-employment, employment progression and appropriate post-employment support. Working intensively with a maximum caseload of 50 customers. Meeting and exceeding performance targets for referrals, employer engagement, job starts and sustainment, in compliance with contractual guidelines and quality procedures.

The role and responsibilities 
-Ensure adherence to the company’s equalities and diversity policy
-Management of an active caseload of up to 50 customers to meet personal and team targets and KPIs and provide caseload support internally to colleagues
-Build relationships with local stakeholders to generate referrals and create a collaborative working partnerships in the geographical area
-Support customer to understand their skills, aspirations and produce an Action Plan to successfully gain sustainable employment or gain progression within employment
-Assisting customers to understand their benefits through the delivery or sign posting for In Work Benefit calculations
-Focus on rapid job search with the customer, whilst utilising local support networks to help them overcome their barriers to employment 
-To develop effective working relationships with a range of external agencies who might be better able to help individuals to achieve their employment goals for example, local colleges, training providers and external supported employment services such as the National Careers Service
-Develop collaborative working relationships with employers to enable support to be provided to customers in work, and to help employers understand how to better support their staff. In particular, ensuring the service is focused on accessing the hidden labour market to unlock potential jobs that match with service user preference
-Source job opportunities for customers through tailored job search and regular contact with employers
-Provide individualised in work support ensuring effective support networks are in place to achieve sustainment
-Track customers to monitor their progress. Gather the evidence required as part of the reporting and claims process
-Record all interactions with customers on the CRM system in a timely manner to meet contract deadlines, compliance and evidence requirements
-Meet all standards for quality of service, safeguarding, information and data security, and any other contract requirements
-Represent and promote Prospects Services in a professional and commercial manner, working effectively with other agencies
-To work flexibly as required by the individual and employer which may require some working out of normal office hours

To be considered for the role you must have Driver access to a vehicle and business insurance and be able to pass an enhanced DBS disclosures 

-Excellent communication skills with the ability to adapt to a wide range of communication and learning styles
-High level of optimism, initiative and effective interpersonal skills in order to engage effectively with customers
-Influencing skills that promote commitment and action
-Strong team player with a positive and flexible approach to both work and colleagues
-Creative problem solving skills and a positive approach to challenging and overcoming limiting beliefs
-Ability to plan and organise workload to meet required targets and deadlines
-Experience of people development on a one to one basis
-Experience of meeting and exceeding programme outcomes and targets
-Creating and delivering customer Action Plans
-Experience working with employers to develop job opportunities for customers, and to support them whilst in work
-Attention to detail and ability to work to a defined delivery structure
-Able to work flexible hours and travel through prior arrangement as the needs of the job dictate

The company are offering a salary of £21,000-£23,000 with full time hours

Please click below to apply