Customer Support Executive

Job Title: Customer Support Executive
Contract Type: Temporary
Location: London
Salary: £10.00 - £12.00 per hour
Start Date: 2017-10-12
Reference: 775108655
Contact Name: Suzanne Patel
Contact Email:
Job Published: October 12, 2017 17:15

Job Description

Foreign exchange and money transfer company is seeking an experienced Customer Support Executive to join their fast growing team at their London offices.

This is a temporary role starting ASAP and will pay between £10.00 and £12.00 per hour.

The Customer Support Executive will be responsible for providing support to back and front office departments and resolving customer queries. Duties include:
  • Responding to Customer Service queries
  • Answering incoming Customer Service calls and Contact us queries
  • Helping to support and manage middle office requests, such as - approving and attaching new beneficiary details to payment instructions, investigating incorrect beneficiary details, investigating Return of Funds notices, starting and managing payment traces - liaising with both banks and clients, liaising with banks to resolve any queries and further information requests, managing the Middle Office email inbox
  • Being the initial contact for complaints and complaints handling
  • Work cooperatively with peers and other departments, keeping appropriate individuals informed to assure that positive customer relations are maintained
  • Be the primary support for both the Front and Back office teams
The ideal Customer Support Executive will have the following knowledge, skills and experience:
  • Previous customer service and/or middle office experience gained in an office environment
  • Knowledge of payment formats such as Swift, Bacs, and Chaps
  • Knowledge of
  • Understanding of foreign exchange and financial services
  • Ability to manage multiple projects and tasks concurrently
  • Proficient with MS Office software, especially Excel, Word and Outlook
  • Strong attention to detail and accuracy in high pressure situations
  • Ability to manage time effectively, set priorities and meet deadlines
  • Excellent verbal and written communication skills with the ability to confidently and sensitively communicate information to a diverse range of customers
  • Ability to be proactive and take initiative to solve problems.
  • Ability to work well under pressure
  • Strong work ethic - enthusiastic, motivated and proactive approach to work
  • Customer focused