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Customer Services Manager

Posted 22 days ago by Pertemps
Location Redditch Job Type Permanent
Salary £35000 per annum Sector Call Centre & Customer Service, Executive and Management
A am recruiting for a Customer Services Manager who will be responsible for a busy Customer Services team in Redditch. It's a busy fast paced environment where customer services is expected to be at the highest of standards. They are a forward thinking company who are a market leader in their industry and are committed to investing in both their people and their future.

Customer Services Manager key duties include:-
*Day to day management of customer services team, driving team KPI's through customer satisfaction.
*Offering support and development to the customer services advisors through coaching and leadership.
*Host and support on and off site customer meetings
*Chairing weekly production meetings in partnership with the operations team reviewing customer orderbooks and identifying potential issues to the business.
*Working as an Account Manager and be the operational point of contact for assigned customers.
*Overseeing and reviewing sales order processing ensuring the processes are compliant with business and regulatory requirements.

The successful Customer Services Manager will be able to demonstrate a proven track record working as a Customer Services Manager/ Head of Customer Services managing a team ideally within a fast paced manufacturing environment. Previous Engineering/ Manufacturing and Logistics experience would be a distinct advantage. You will be expected to have excellent communication skills, problem solving skills and be able to give examples of how you can work well under pressure.

In return you can expect to receive a basic salary of £35,000 and you will be working a 38 hour a week contract (days) They offer a competitive package including lifestyle benefits, salary sacrifice schemes for childcare and bikes, pension and on-site parking with 33 days holiday including bank holiday. If you think you have the skills and experience that my client is looking for then please email your CV to michelle.laight@pertemps.co.uk or call me for a confidential chat on 01527 591091.