Connecting...

Customer Services

Posted 7 days ago by Bluearrow
Location Bury Job Type Temporary
Salary £8.83 per hour, Benefits: onsite free parking, subsidised canteen, ATM machine, break out rest areas with snack and drinks machines, television, game consoles, pool table and ping-pong table Sector Call Centre & Customer Service
Customer Services
Bury BL9 9QL
£8.83 per hour
37.5hrs per week 
Shift hours between 8am - 9.15pm
5 out of 7 days including weekends
4 weeks rotation shifts with 2 weekends off
Must be fully flexible
Temporary to December


We are currently recruiting for Inbound Customer Service Advisors in our call centre in Bury/Radcliffe area. No previous call centre experience required but must have at least customer service experience in any capacity. The call centre deals with inbound calls relating to mobile phone services for a well-known organisation who prides itself on superb customer service.


The Job role:

You will be expected to deliver exceptional customer service by dealing with this client’s customer enquiries. This may vary from delivery times to product queries. In this role you can expect to be:
  • Dealing with customer enquiries, manage and resolve customer complaints
  • Processing orders and researching information via the in-house computer system
  • Provide customers with product and service information
  • Tracking deliveries, processing orders and handle billing enquires
  • Identify and escalate any priority issues and route calls to the appropriate resource
  • Document all call information and complete the call logs timely and accurately
  • Ensure a high level of customer care and attention to detail at all times

Requirements:
  • Customer service experience in any capacity
  • Excellent communication skills
  • Strong keyboard skills
  • Ability to multitask
  • A natural desire to help people
  • Fully flexible to follow a shift pattern
  • A good approach to team work
  • Driven to meet personal targets

This assignment is offered on a temporary basis through Blue Arrow until December. All successful applicants will be required to complete a pre-employment vetting that includes a criminality check and also a financial probity check.

If you believe you have all the relevant skills and looking for a challenge, please click to apply now!