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Customer Service Executive Warrington

Posted 9 days ago by Speedy
Location Warrington Job Type Permanent
Salary Competitive Sector Building & Construction

We may have started small but we’ve always had big ideas. Since Speedy was established in 1977 we’ve grown into the UK’s leading hire business. Along the way we’ve won countless awards for innovation, safety and our commitment to training to name but a few. Our people are the heart of our business and it’s their commitment and professionalism that makes us the biggest and the best in the industry.

We deal with thousands of customers every year, providing them with a first class service and helping ensure they can successfully deliver their projects. And that’s where you come in.

Package description

Competitive salary plus pension, 21 days holiday rising to 26 days after 1 year plus bank holidays, bonus, life assurance and our fantastic salary extras scheme that offers cycle to work, child care vouchers and various other fantastic benefits along with our great staff discounts

Main responsibilities

As a customer service executive at one of our implant desks in Warrington you will be based at one of our major customers premises, working and representing Speedy. You will be their main point of contact for all hires, queries and complaints. You will be at the front line of the customer interaction, ensuring their every need is catered for and every question answered. You will liaise with all parts of Speedy to ensure customer satisfaction is exceeded. You also need to develop strong relationships with other parts of the business and use every part of your skill and experience to ensure our customer is happy. You will be joining the team at an exciting time, helping to continue our growth and delivering first class customer service.

Ideal candidate

At Speedy, we want to help you develop and progress; but we’ll need you to demonstrate these skills and attributes for us to be able to support you…

Essential:

  • Strong organisational skills
  • Strong communication skills both verbally & written
  • Adaptability
  • Commitment  to learn and develop

Desirable:

  • Driving license
  • Previous experience working within the hire industry or similar sales or operational role.
About the company

Speedy are the leading provider of hire products and supporting services to the construction, industrial and infrastructure sectors. We have a network of over 200 depots across the UK and Ireland, and over 3000 people who offer a nationwide service and look after the largest hire fleet in the market.

We also lead in health, safety and sustainability.  We are the safest hire provider, based on accident and industry rates, and have the lowest carbon footprint in the industry.  Our hire fleet also includes an increasing range of green option products, helping our customers improve their energy efficiency and reduce their environmental impact.

Vision, mission and values:

Our vision is to become the best company in our sector to do business with and the best to work for.

Our mission is to provide safe, reliable hire equipment and services to enable successful delivery of customer projects.

  • Safe – the first priority in everything we do
  • As One – working together to collectively achieve our goals
  • Innovative – to continuously improve
  • Driven – to deliver first class customer service