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Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Temporary
Location: Bury, Greater Manchester
Industry:
Salary: £0.00 - £8.83 per hour
Start Date: ASAP
Reference: JO-1909-5405_1568883072
Contact Name: Blue Arrow
Contact Email: loreen.dickman@bluearrow.co.uk
Job Published: September 19, 2019 09:51

Job Description

Job Title: Customer Service Advisor
Location: Dumers lane, Bury, BL9 9QL
Pay Rate: £8.83 per hour
Contract Term: Temporary until 31st December - Contract extension prospects are high
Working Times: Rotational Shifts between 8:00am and 9:15pm (5 days in 7) two weekends off, two weekends on.

Benefits:
* Full paid training.
* Competitive pay rate.
* Instant access to Blue Arrows online training portal.
* Instant access to online retail discounts.
* Annual Bonus.

Time is of the essence so don't delay - The Bury assessment days are this week, 18th and 20th September so register your interest now for a Customer Service Advisor job in Bury and secure your place in the assessment. With 45 available positions we will be processing applications as a priority for those who are naturally people orientated, great at talking, enjoy helping and generally like to make a difference to someone's day.

Your place of work will be in the BL9 area of Bury which is less than two miles from the centre. Bury is supported by great transport links so getting to work is easy, a bus stop is positioned outside and the Radcliffe Metro station is just over a mile away. There is a free multi-storey car park for staff located just opposite the Bury site. The workplace benefits from an onsite subsidised canteen serving hot, cold and Halal food, communal breakout areas featuring pool tables, games consoles, TV's, and microwaves and open access prayer rooms.

This temporary Customer Service Advisor job in the Mobile CARE department of a leading mobile network brand will see you processing inbound customer enquiries with a variety of responsibilities including;

* Dealing with customer enquiries, manage and resolve customer complaints and enquiries.
* Processing orders and researching information via the in-house computer system.
* Provide customers with product and service information.
* Tracking deliveries, processing orders and handle billing enquires.
* Identify and escalate any priority issues and route calls to the appropriate resource.
* Document all call information and complete the call logs timely and accurately.
* Ensure a high level of customer care and attention to detail at all times.

You do not need any formal qualifications to work as a Customer Service Advisor, your natural people skills are much more important in a role like this so just a good knowledge of basic Microsoft Word, Excel and familiarity with using the internet, competent typing capabilities and an excellent telephone manner will make you a great fit for this position.

A strong background in customer service, telephone support or call handling will be advantageous but if you're used to dealing with customers whether it is face-to-face or over the phone in any capacity then you have the potential to become an exceptional Customer Service Advisor.

The recruitment process starts with a criminality and financial probity check alongside an assessment day. The assessment day will consist of a call listening exercise, data entry and aptitude tests, but the entire process can take a couple of weeks as you will expect. It is important that customers know that the people handling calls, enquiries and administration duties can be trusted with sensitive and personal data and so the criminality and financial probity vetting process to ensure that candidates have a clear credit and criminal record is an important step.

You will be given full classroom based training lasting 2-4 weeks, this training will usually take place Monday to Friday between 9:00am and 5:30pm. Following successful classroom training you will graduate into handling calls with modest targets and full support before progressing into the role fully on a rotational shift basis.

Finding the right balance between your work and your lifestyle is really important but we know it is not always easy, that is why we want to draw special attention to the rotational shift pattern associated with this role. A rotational shift pattern will include a combination of mornings, afternoons, evenings, days and weekends on a 4-week rotational basis. The main thing to remember is that your shifts can fall anywhere between the hours of 8:00am and 9:15pm and you must be able to work any shift between these times.

This award-winning mobile network provider is all about the customer and their experience, as a Which? Recommended provider for 8 years running, the business has gone from strength to strength launching into new services, markets and customer propositions. Being able to include a period of time working for this fantastic employer on your CV will be excellent for applications into a similar role with other employers but it may not be necessary, high performers will often find that they are invited to stay on extended contracts in the same or a similar role after the initial contract has expired.

General Skills

  • Excellent communication - oral and written.
  • Good technology skills: confidence in using Microsoft programs, typing and navigating the internet.
  • Adaptable to change and willing to embrace new ideas.
  • Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.
  • Positive and approachable manner.
  • Motivated team player.
  • Previous customer service, call handling or telephone support experience.
  • Clear credit history and clear criminal record.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.