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Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Temporary
Location: Gloucester, Gloucestershire
Industry:
Salary: Up to £8.97 per hour + Bonus Scheme + Incentives
Start Date: 05/08/2019
Reference: LWCC/BM/93C_1564156502
Contact Name: Laithwaites Omega Resource
Contact Email: laithwaitesbroadbean@omegaresource.co.uk
Job Published: July 26, 2019 16:55

Job Description

We are looking for customer orientated individuals with a professional and helpful telephone manner. The role will revolve around receiving inbound customer inquiries regarding their order, account, issue or general queries.

Key Responsibilities:

- Aim to provide first call resolution
- Answering customer's inbound queries and providing excellent standards of customer service
- Ensure adherence to processes to ensure high quality and customer satisfaction
- Follow escalation procedures for issues that are not resolved
- Handling transactions, managing customer access, responding to sales enquiries and dealing with customer complaints.
- Updating customer accounts and updating various processes

In addition to a pay rate of £8.97 on a 35 hour working week we also offer comprehensive training, followed by ongoing coaching to make sure you achieve your full potential. We can offer:

FREE car park | FREE Gymnasium facilities | FREE Tea and coffee | Buzzing workplace | Generous Staff Discount | Great Social Events | Large Bonus Incentives | Opportunities to gain further qualifications in the industry | Subsidised canteen

You must be flexible in the hours you can work as the Contact Centre is open 7 days a week. Your hours will include one weekend and one evening shift. There is potential to boost your weekly earnings through a very achievable bonus scheme.

Our opening hours are as follows:
08:30-19:30 Mon-Fri | 09:00-18:00 Saturday | 10:00-16:00 Sunday

Omega Resource Group Ltd is acting as an Employment Agency in relation to this vacancy.