Customer Care Advisor

Job Title: Customer Care Advisor
Contract Type: Permanent
Location: Rochester
Salary: £17500 - £19000 per annum
Start Date: 2019-08-03 00:00:00
Reference: 271100753
Contact Name: Sharaz Mohamed
Contact Email:
Job Published: July 24, 2019 15:44

Job Description

***Customer Care Advisor***

I am currently looking for customer focused individuals to work for a wonderful fashion company in Rochester (Strood). (This is a contact centre role)

Must be very confident over the phone (must be able to handle complaints via phone, email and chat)

Position: Customer Service Advisor
Full-time 35 hours
Working hours between 8am – 8pm (weekends work also)

Principal Accountabilities
• To be the first point of contact for incoming customer queries via email, phone or written correspondence.
• To investigate customer complaints and propose solutions, gaining authorisation from the senior team when required.
• To effectively manage the email inbox to ensure queries are prioritised and responded to.
• To assist customers in placing online orders where required.
• Provide customers with stock listings for mail order.
• Respond to all customer queries regarding faulty returns and dealing with these when they arrive.
• Respond to all customer queries regarding refunds on products purchased in stores.
• Liaise with Head Office Departments, suppliers and customers and follow through customer queries to completion.

General Accountabilities
• To ensure that customer service standards are exceptional at all times.
• Provide professional after sales service.
• To build and maintain strong customer relationships and encourage customer loyalty.
• To ensure that you have current season product knowledge.
• To positively promote the company

People Development
• To develop skills in driving our products, understanding and improving our processes.
• To deliver exceptional service and performance at all times.
• Help to generate ideas for growing the business.
• To take responsibility for your decisions.
• To help create a team spirit that delivers best service to our customers.

Amazing perks which include a £1,200 bonus every year.

If you are a customer care advisor, customer service representative, customer service assistant, telesales agent then I would like to hear from you so please apply below.