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Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Temporary
Location: Edinburgh
Industry:
Salary: £10.07 per hour
Start Date: 2019-06-17 00:00:00
Reference: S08100627
Contact Name: Adam Young
Contact Email: adam.young@pertemps.co.uk
Job Published: May 31, 2019 09:58

Job Description

Full time Customer Representatives
Location: Several Locations of Edinburgh
Pay Rate : Varies from £8.75 - to £10.12 per hour
Working Hours - dependant on location Monday to Friday - Rotational shifts between 08:00am - 18:00pm - 1 saturday every 1 in 4 9-1
Monday - Friday between 08.00 - 18.00

Do you want a career in banking? Do you thrive to give excellent customer service?
Pertemps are working in partnership with one of the largest bank in the UK, the So if you've got experience in Customer Services, we'd love to speak with you.
Experience in the financial industry is not required. More than anything, our client is looking for Customer Service Advisers who are keen to deliver the best possible service to their customers and are keen to learn.
JOB ROLE:
We are Recruiting Customer Service Representatives for an amazing opportunity working with one of the largest banks in the UK starting off in a 6 month temporary contract with the potential to go permanent and due to start on the 03/04/2019.
KEY RESPONSIBILITIES:
- Working in the Retirements or Protections department
- Responsible for delivering exceptional service over the phone.
- Take ownership of customer problems solving them at first point of contact and escalate when required
- Contribute to the continuous improvement of the business by identifying and taking ownership of opportunities for improvement to the processes you use
- Working in a team environment in an open plan office

SKILLS REQUIRED:

- Good Communication- Written and Oral
- Take ownership of all customer requests
- Computer literate
- Understanding and Interpreting Data at a basic level
- Flexible, Adaptable and able to adapt to changes

WHAT'S IN IT FOR YOU?
- Excellent training - 5/6 weeks training
- Great rates of pay
- Potential for extension or a permanent position
- The opportunity to work with some of the most influential and experienced managers in the banking industry
- Gain experience and new skills
If you are interested please apply or send your CV to Kirsten.fowler@pertemps.co.uk or call me on 0131 225 7531