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Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Temporary
Location: Newport
Industry:
Salary: £9.83 per hour
Start Date: 2019-04-18 00:00:00
Reference: 124100224
Contact Name: Sweeny Naik
Contact Email: lbgresourcing@pertemps.co.uk
Job Published: April 18, 2019 09:32

Job Description

Customer Service Advisor
Pay Rate: £9.83 Per Hour
Location: Newport
Start Date: 09 May 2019


As one of the UK's largest financial groups, our clients scale and breadth means your career aspirations could become a reality.

Our client is dedicated to supporting all of their colleagues' ambitions. As part of the group you'll have a real opportunity to learn, grow and develop in a way that works for you.
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Job Role:

This is a 6 month temporary role with the long term potential to go permanent. These positions are offering a pay rate of £9.83 per hour. You will be working on a weekly rotational shift pattern over Monday to Sunday between 7am and 11pm with the maximum of 40 hours per week.

For working unsociable hours:
  • Monday to Friday- 7am to 8am= £11.30 Per Hour, 8pm to 10pm= £11.80 Per Hour, 10pm to 11pm= £12.78 Per Hour
  • Saturday- 7am to 8am= £12.78 Per Hour, 8pm to 10pm= £12.78 Per Hour, 10pm to 11pm= £14.75 Per Hour
  • Sunday- 7am to 8am= £12.78 Per Hour, 8am to 8pm= £10.81 Per Hour, 8pm to 10pm= £12.78 Per Hour, 10pm to 11pm= £14.75 Per Hour

There is a discretionary bonus scheme and pension with this role. During your first few weeks you'll receive excellent support and training.

Key Responsibilities:
  •  Manage inbound customer queries relating to their accounts and products, keeping it simple and making it easier to do business
  •  Personally contribute to an environment where colleagues want to work and customers feel valued
  •  Complete telephony, digital and admin based tasks to service customer queries
  •  Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development
  •  Take ownership of customer problems, solving them at first point of contact and escalate when required
  •  Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues
  •  Deal with customer data ethically and in accordance with the FSA requirements
Job Requirements:
  •  Good communication- oral and written
  •  Embrace 'in the moment' coaching to develop your skills and knowledge
  •  Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines
  •  Adaptable to change and willing to embrace new ideas
  •  Continuous improvement mind set which will be evidenced in the improvement of customer centric measures
What's in it for you?
  •  Excellent training
  •  Great rates of pay
  •  Potential for extension
  •  The opportunity to work alongside a fantastic, supportive, fun team

So if you're interested in learning, growing and developing, this could be the place for you.

If you think you're right for the role, apply now and see where your career could go with one of the UK's largest financial services groups.