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Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Permanent
Location: Bristol
Industry:
Salary: £18500.00 - £21000 per annum
Start Date: ASAP
Reference: BBBH14349_1551965479
Contact Name: Coral Jenkins
Contact Email: coral.jenkins@acornpeople.com
Job Published: March 07, 2019 13:31

Job Description

Acorn Recruitment is seeking candidates with a technical aptitude to work for their manufacturing client based in North Bristol. This is a Customer Service Advisor role, where any experience in the optical industry would be beneficial. The salary for this position is £18,500 - £21,000 dependent on experience.

The job comprises of sorting, prioritising and registering orders, processing glaze only orders, receive inbound customer calls and provide and maintain departmental administrative functions

KEY TASKS & RESPONSIBILITIES

*Sort new orders into frame types
*Contract review and assess all orders and returns for processing
*Using scanners, scan new orders, return order frames and paperwork for order entry
*Speak with customers advising of technical queries and issues adding call log information
*Monitoring of the dept. reports, chasing customers, advising of lab delays and issues adding call log information
*Order package frames from suppliers, logging details and monitoring receipt

EDUCATION/QUALIFICATION STANDARD REQUIRED FOR ROLE

*GCSE or equivalent standard of education
*PC literate
*Customer focused with excellent telephone manner
*Good communication skills
*Excellent PC and administration skills
*Excellent attention to detail

Acorn Recruitment acts as an employment agency for permanent recruitment.