Customer Service Administrator

Job Title: Customer Service Administrator
Contract Type: Temporary
Location: Derby, Derbyshire
Salary: Up to £8.21 per hour
Start Date: ASAP
Reference: JO-1905-3091_1559319986
Contact Name: Blue Arrow
Contact Email:
Job Published: May 31, 2019 17:26

Job Description

Blue Arrow Derby are currently looking to recruit a number of temporary customer service administrators. We have a number of positions available, in which would be providing administrative and customer service support to clients.

Please note these are temporary positions starting as soon as possible.

Pay Rate: £8.21 p/h
Hours: Mon-Friday (8:30am - 5:00pm)
37 hours

The Commute

Located just outside of Derby City Centre, this location would suit anyone from Derby or the surrounding areas. The site is also easily commutable to via bus services.

About the Role

You would be working as key member of the team working alongside other colleagues in a fast paced office environment.

Duties will include:

* Understand and correctly record customer policies, bookings and profiles in all relevant company systems
* To highlight service, savings, processes and policy compliance opportunities to the operational management team
*To build strong relationships with internal and/or external customers
*To obtain an accurate and comprehensive customer needs brief by using appropriate questioning techniques
*To process bookings, amendments and cancellations within service level agreement (SLA) through multiple contact channels *To deliver excellent customer service quality and accuracy in line with the expected standard of your role, ensuring you meet the requirements of the customer in a timely manner
*Understand cross team/ dept. impacts of poor data and ensure accuracy of data entry
*To effectively resolve internal and external customer and supplier queries, escalating where appropriate

Why should you apply?

This is a fantastic opportunity to work and support within a great organisation. This would suit individual's looking for either temporary or immediate work to either suit short term commitments, or as a chance for longer term employment.

The Next Stage

If you are interested in the above role, and feel you can meet the above requirements - we would love to hear from you as soon as possible.

We please ask all applications are made via the click apply button, and we will aim to process your application as quickly and as efficiently as possible.