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Customer Service Administrator

Job Title: Customer Service Administrator
Contract Type: Temporary
Location: Redditch
Industry:
Salary: £8.97 per hour
Start Date: 2019-01-07 00:00:00
Reference: 047107387
Contact Name: Amy Hollier
Contact Email: Amy.Hollier@pertemps.co.uk
Job Published: January 02, 2019 11:52

Job Description

Are you looking for an opportunity to kick start a career in customer service? I have the opportunity for a Customer Service Administrator to join a well-established and successful company based not far from Redditch town centre. The location is easily commutable by bus and train.

This is a temporary to permanent opportunity and the starting salary is £8.97 per hour. The company work 9am – 5pm Monday to Friday. This is an immediate start so I require candidates who are not currently working and can start straight away.

MAIN DUTIES TO INCLUDE:

-Dealing with customer queries and providing excellent customer service
-Ensure that service engineers are carrying the correct stock for the job at the correct time.
-Complete service and remedial documents are received into the office
-Liaise with the Project Managers on a daily basis regarding any queries they have received.
-Gain required information from customer files and pass to the relevant Project Managers.
-Organise weekly work schedule for engineers.


ESSENTIAL REQUIREMENTS:

-Excellent communication skills
-Customer awareness with the ability to respond with empathy
-The ability to work under pressure and meet deadlines
-Experienced in the use of Microsoft Office, Outlook, Excel etc

The ideal candidate would have experience in a scheduling role or any experience with the following would be an advantage, customer service, customer service advisor, administration, B2C, logistics, scheduling, coordinating, planning, planner. It would be a distinct advantage for this position if you have any business to consumer experience.


For further information on the role please call Amy Hollier on 01527 591091 or email amy.hollier@pertemps.co.uk