Customer Service Admin

Job Title: Customer Service Admin
Contract Type: Temporary
Location: Durham
Salary: £8 per hour
Start Date: 2019-01-29 00:00:00
Reference: 176102215
Contact Name: Jess Young
Contact Email:
Job Published: January 23, 2019 10:29

Job Description

A national student accommodation provider with a leading position in the market, is looking to recruit a driven temporary Customer Service Administrator to support their busy branch in Durham. This is an exciting role for a confident Customer focussed Administrator to join a vibrant brand.

Beginning next week, this part-time temporary position will be running from 9.00am to 5:30pm on Tuesdays and Thursdays, for 1 month in the first instance.

Duties of the Customer Service Advisor will include:
  • Providing an excellent and customer focused reception service to all students and visitors
  • To provide a professional helpdesk and telephone service with calls answered promptly, knowledgably and helpfully
  • Promptly dealing with enquiries from customers and visitors to the property, providing appropriate advice and information, through a variety of methods, including email, website, telephone and in person
  • To ensure the highest level of customer service is maintained at all times and act as a role model for excellent service delivery
  • Supporting student check in and check out activities
  • To provide and display information to students in relation to travel, events, luggage storage and tenancy procedures
  • Carrying out general administration and office support, including typing, photocopying, scanning, filing and ordering of stationery off the approved list. Ensuring that databases and spreadsheets are maintained as required
  • To be vigilant regarding student welfare issues and to report any student problem or any unusual behaviours to your line manager immediately

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Please note only shortlisted candidates will be contacted.