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Customer Quality Adviser

Job Title: Customer Quality Adviser
Contract Type: Temporary
Location: Leeds
Industry:
Salary: £9 per hour
Start Date: 2019-08-27
Reference: 048106824
Contact Name: Lauren Brady
Contact Email: Lauren.Brady@pertemps.co.uk
Job Published: August 21, 2019 17:30

Job Description

Customer Quality Adviser
Location: Leeds Centre, LS1
Salary: £9 per hour
Contract Length: 4 – 6 weeks

Do you have strong administration skills?
Are you looking for immediate work?

An exciting opportunity has come up for an experienced Administrator to work on behalf of a leading Beauty brand based in the Centre of Leeds.
The purpose of this position is to respond to all customers enquires received into the contact centre about their products and service through email communication to maintain the highest levels of service.

Main Duties
 Offer an excellent service experience to both our internal and external customers, answering queries
predominantly by email.
 To maintain accurate records of all customer enquiries and correspondence.
 To ensure that the company returns database is accurately maintained and that completed records are updated.
 To be able to communicate clearly both verbally and in written form, on company decisions regarding enquiries received .
 To uphold and exceed where possible the standards of customer service and care that the company is seeking to achieve.
 To undertake such responsibilities as requested to assist the company to maintain its service level to our customers.


Key Skills
 Strong attention to detail
 Excellent communication skills both written and verbally
 The ability to use initiative and resolve customer problems
 A positive outlook and enthusiasm towards work and colleagues

Hours
Monday to Friday 9am until 5:30pm
Benefits
Weekly pay, accrued holidays, pension scheme, onsite kitchen, opportunity to work for a leading beauty brand and more!

Interested?
Apply now!