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Customer Expereince Advisor

Job Title: Customer Expereince Advisor
Contract Type: Temporary
Location: Bathgate
Industry:
Salary: £8.24 per hour
Start Date: 2019-07-08 00:00:00
Reference: S08100649
Contact Name: Adam Young
Contact Email: adam.young@pertemps.co.uk
Job Published: June 20, 2019 10:19

Job Description

Customer Experience Advisors - REQUIRED ASAP

Pertemps have an exciting opportunity with our reputable client, who is looking for is a Customer Experience Advisor to start ASAP on a long term ongoing basis

Location: Bathgate West Lothian

Pay Rate : £8.24 per hour and this will rise to £12.36 for any hours after 35 hours

Working Hours: 35 hours per week - 09:00am - 17:00pm and 12:00pm - 20:00pm every 3 weeks.

ROLE PURPOSE:

Working as part of a team to provide exceptional customer experience to all customer.

RESPONSIBILITIES:

- Provide Excellent customer service to all customer either be telephone, Email or Social forums
- Provide technical support to customers
- Handle inbound and outbound call sales calls along with negotiating
- Carry out general administration duties - Updating in-house systems, Sending Emails, Data entry, recording comments and complaints
- Handle Courier collection enquiries and bookings
- Proactively monitor systems and report back anomalies
- Handle and resolve customer complaints in a timely manner

KEY SKILLS REQUIRED:

- Minimum of 2 years customer service experience
- Excellent Communication and negotiating skills, written, spoken and listening
- Computer literate - Keyboard skills, internet navigation skills
- Ability to stay calm and under pressure
- Excellent problem solving skills
- Sales focussed
- Team work

If you are interested please apply or send your CV to adam.young@pertemps.co.uk