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Customer Co-Ordinator

Posted about 1 month ago by Pertemps
Location Hereford and Worcester Job Type Temporary
Salary £18500 per annum Sector Call Centre & Customer Service
Our client is currently recruiting for a Customer Co-Ordinator to join there team. This is a temporary role that may lead to permanent after completion of 12 weeks within the role. This role will suit candidates with previous experience working within a manufacturing environment. This is a fast paced role where multi-tasking is a key part of the role.

Duties:
  • Dealing with all processing of a Customer Order 
  • Notifying Customers of any shipment delays (and catch back plan)
  • Regular communication with Customers concerning deliveries and  delivery dates – both verbal and in writing
  • Direct communication with all colleagues to ensure accurate and timely delivery to customers 
  • Direct communication with Contracts Managers and other stakeholders (i.e. Surveyors) as required to satisfy customers
  • Weekly reporting on current status of all contracts to the Manager and the Customer
  • Accurate and timely action in all cases
  • Taking accountability for solving issues relative to responsibilities
  • Correct use, data entry and maintenance of information on all IT systems
  • All appropriate and timely program management to ensure delivery in full on time targets are met.
  • Timely and accurate communication to Line Manager if issues are preventing meeting promises made to customers
  • Processing orders aqnd other customer systems as required
  • Communication of issues / complaints as required / requested
  • General filing and archiving completed within a timely manner