Call Handler

Job Title: Call Handler
Contract Type: Temporary
Location: Edinburgh
Salary: £10.12 per hour, Benefits: Annual Bonus and Flex Bonus
Start Date: 2019-09-02
Reference: LFPH
Contact Name: Jillian Curran
Contact Email:
Job Published: September 05, 2019 11:01

Job Description

Are you looking to kick start your career with an exciting new role within the financial sector? My client is recruiting for top talent to join their Workplace Pension Team at their city centre site in Edinburgh.


The Role

6 month contract

35 hours per week  Mon-Fri between the hours of 8am-6pm, Saturday shift 9-1pm every 5th week.
Pay: £10.12 p/h Paid weekly ever Friday.

Expected Duties

-          Take ownership of customer enquiries as the first point of contact
-          Build long lasting relationships to promote the reputation of the bank
-          Complete telephony, digital and admin based tasks to service customer queries.
-          Take ownership of customer problems solving them at first point of contact and escalate when                   required.
-          Build long lasting professional relationships with our customer that will exceed their expectations.
-          Deal with customer data ethically and in accordance with the FSA requirements.
-          Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues.
-          Value the teams’ skills and learn from everyone’s mistakes.
-          Contribute to the continuous improvement of the business by identifying and taking ownership of               opportunities for improvement to the processes you use, the services we provide and the value                 we can build into our business.
-           Demonstrate consistently the groups Values and Actions.


-          Excellent communication skills and telephone manner.
-          Previous customer service experience is essential.
-          A positive can do attitude and strong work ethic.

If this is of interest to you, submit your CV today!