Customer Advisor x15
|Job Title:||Customer Advisor x15|
|Salary:||£9.63 per hour, Benefits: Annual Bonus and Flex Bonus|
|Contact Name:||Laura Fraser|
|Job Published:||June 19, 2019 09:51|
I am looking for customer service advisors to join a fantastic team based at Edinburgh Park. Working as part of a team, you will be responsible for delivering excellent service through flexible working and taking ownership to support the banks customers.
- Provide consistent, high quality service to customers in order that customer needs are met & lead generation opportunities are maximised.
- Core Responsibilities
- Establish effective transactional relationships to build/enhance customer loyalty and facilitate lead generation
- Carry out routine procedures for individual clients e.g. (cashiering, enquiries) accurately and to their satisfaction
- Respond to customer queries so that the customer receives a polite, professional and accurate Reply
- Investigate the more straightforward customer enquiries/complaints which could not be answered immediately and provide appropriate response within agreed service standards
- Recognise sales opportunities and refer leads to appropriate colleagues so that lead generation targets are met
- Recognise when customers’ requirements/problems are more appropriately dealt with elsewhere and refer them to appropriate colleagues
- Contribute to team workload so that customer requirements and team targets are met
Customer service/telephony preferred but not pre-requisite, strong communication skills.
Pay Rate: £9.63
Contract Term: Temporary (6months) could lead to a perm role for the right person
Working Times: Working Rotational Monday to Friday and 1 in 3 Saturday’s . When working Saturday shift, day off during the week.
Working hours are between 8am and 8pm (8am-4pm, 9am-5pm, 10am-6pm, 12pm-8pm)
Benefits: Full 4-6 weeks of paid training
- Competitive pay rate/Pay progression
- Overtime and bonus incentives
- Instant access to Blue Arrows on line training portal
- Instant access to on line retail discounts
- Annual Bonus
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