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Customer Account Manager

Posted 23 days ago by Pertemps
Location Burton upon Trent Job Type Temporary
Salary £11.28 per hour Sector Call Centre & Customer Service
My client based in Lichfield are currently recruiting for a Customer Account Manager to join them on a temp to perm basis.

This is an excellent opportunity for an individual who has a strong customer service and client management background.

The Duties:

• Responding to customer enquiries professionally and promptly
• To ensure regular contact is maintained with all Accounts by email/telephone.
• Liaise with all new and regular customers on all queries and issues through regular contact by telephone and/or email.
• Conduct quarterly/monthly review meetings with customers as required
• Provide corrective action in a professional manner to all customer complaints
• Take all incoming calls from customers and process all bookings using appropriate methods
• Constantly evaluate processes and procedures and suggest possible improvements
• Following up on quotes and gather feedback for the Managers
• Respond to the requirements of the customer, such as changes to service level agreements
• Ensure any special requirements or instructions are clearly specified to the Operations teams.
• Developing relationships with the Sales team and the Operations team to share customer knowledge and provide business support.
• To fully understand and be conversant with the standard operating procedures of each customer.
• Liaise with customers on all queries and issues
• Organise collection of shipments
• Advise of delivery dates according to lead times
• Advise operations of special requirements
• Deal with all invoice queries
• Generate business from existing customers where possible
• Ensure accurate data is entered into the system

Key Skills:
• Thrive towards delivering customer excellence
• Ensure successful relationship building
• Have a flexible working attitude
• Have strong communication skills
• Strong IT Skills

Do you think this is the role for you? Please apply online or email jessica.ford@pertemps.co.uk