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Customer Account Manager

Posted 29 days ago by Pertemps
Location Warwick Job Type Permanent
Salary £22000 - £25000 per annum Sector Call Centre & Customer Service
We are currently recruiting for a Customer Account Manager to join a growing Warwick based family run company who has been in business for 25 years. This will be a full time role working Monday to Friday 9am till 5pm. The ideal candidate will be customer focused and possess previous customer service and administration experience.

Main duties:
Answering inbound customer telephone calls
Processing orders, taking orders from clients via telephone and email and allocating stock required to meet order requirements
Ensuring the efficient management of the customer orders from instigation stage through to delivery
Account management duties provide assistance & support and to be able to perform the Internal Account Management role as defined.
Analysing needs and coming up with ideas for improvements
Purchase stock
Ensure all processes and procedures are followed to enable the office to operate efficiently and effectively.

Person specification:
Excellent administration skills combined with the ability to communicate effectively at all levels
A sound understanding of SAGE (desirable)
Be organised, efficient and able to work to tight deadlines
Ability and desire to take responsibility and make decision
A positive and progressive attitude
Ability to identify and implement business process improvements
To operate in an open and honest way and always demonstrate personal and business integrity
Strong organisational and administrative skill
Working and co-operating with other departments to ensure overall customer satisfaction and internal efficiency is provided.

If you are interested in this position please click APPLY!