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Contact Centre Advisor

Posted 22 days ago by Bluearrow
Location Cheltenham, Gloucestershire Job Type Contract
Salary Up to £10.20 per hour Sector Call Centre & Customer Service

CONTACT CENTRE ADVISOR (Non-Sales role)

Location: Cheltenham

Salary: £10.12 Per Hour
Contract: 6 months (ongoing)

Our office is open Mon-Fri, 9:00am - 17:00pm.
We need people that can fully commit to shifts between these days and times.
Working hours: 40 hours a week

About this role:
**This role is 60% Telephonist based role
40% Administrative
**You will oversee junior Team members.
**Provide Technical Advice & guidance on your own area of expertise to internal colleagues and external customers at all levels within OBG.
**Delivering an unparalleled, tailored service to each and every customer.
**Taking ownership of queries and seeing issues through to a quick and easy resolution.
**Communicating clearly and effectively with other departments.
**Embracing our positive team culture and working together to give our customers a great experience.
**Communicating feedback and suggesting improvements to aid our development.


Our Ideal Candidate:
This position is fast-paced and varied and will require taking initiative and leadership within your role.
We are looking for bubbly and charismatic characters who aren't afraid of problem-solving.
A customer-focused mentality.
Experience working in customer service.
Excellent spoken and written communication skills.
The desire to own and fully resolve customer queries.
Confidence and a can-do attitude.
The ability to listen and empathise.
A desire to work as part of a team and also independently.
Strong Administrative Skills.
Excellent timekeeping, organisational and multitasking skills.
MUST NOT HAVE CCJ's OR PREVIOUS BANKRUPTCY.