Contact Centre Advisor

Posted 25 days ago by Pertemps
Location Manchester Job Type Temporary
Salary £8.98 per hour, Benefits: Financial Bonus Schemes Sector Call Centre & Customer Service
Our cosmetic surgery client has an immediate requirement for a contact centre advisor on a Temporary basis with a view to go Permanent based on performance! 

You will be expected to do Inbound and Outbound calls to warm clients! 

This will be a 37 and a half hour week on a 7 day shift Pattern basis! Shifts are agreed in-advance. 

You will be working on a team of 15 - 20 people who all thrive to hit all KPI'S. Targets are based on Appointments. 

The role is based in South Manchester with Free onsite car parking!! 

Dress code is smart causal. 

Duties include:
  • To deliver fantastic customer service to internal and external customers.
  • To answer incoming calls against agreed criteria to ensure the customer receives a positive and friendly experience.
  • To convert inbound / outbound calls into quality appointments through a service to sales ethos.
  • To liase with Clinic Managers to ensure that ‘venue’ consultation dates are fully booked.
  • To make outbound calls to potential customers who have enquired through our website and third party websites with the objective of converting into quality appointments.
  • To treat outbound calls the same as inbound and develop a fantastic rapport leading to a quality appointment.
  • To work on a shift basis that will include weekends.
  • To ensure both quantity and quality of appointments are delivered daily.
  • To deliver results against department key performance indicators
This will be an ASAP start! 
Interested? Apply now!!!!