Complaints Handler

Job Title: Complaints Handler
Contract Type: Permanent
Location: Stonehouse, Gloucestershire
Salary: Competitive
Reference: CH - CG_1563349368
Contact Name: Clara Griffiths
Contact Email:
Job Published: July 17, 2019 08:42

Job Description

An exciting opportunity based in Gloucestershire for a well-established company who have built themselves an excellent reputation for innovative and high quality products.

Reporting to the Customer Services Manager the role will be to take all incoming calls to a very busy customer services department. The individual will be responsible for taking customers' queries, complaints and requests, obtaining answers form colleagues, resolving problems and fulfilling customers' requests. The Customer Services department is in the 'front line' providing a service and the Customer Services Administrator is expected to use their initiative to satisfy the requirements of customers.

*Take responsibility for all incoming telephone calls to Customer Services
*Deal with enquiries received via the post, fax and email
*Seek and obtain answers to customers' questions. This involves talking to Managers and Staff in order to obtain the necessary answers. Resolve customers' problems, which could entail arranging a credit note, organising replacement parts/frames, requesting the return of incorrect products and arranging a site visit for our Technical Services.
*Resolve complaints and make return calls to customers to inform them of the action taken and that the problem/complaint has been resolved
*Produce a daily report that measures the nature and level of Customer Complaints
*Arranging site visits for remedial work
*Arrange any small items required to be sent out on a daily basis.

Successful candidates will need the following skill sets:

*Highly organised with a systematic approach
*Ability to able to cope with technical information
*Excellent communication skills (written and oral)
*Ability to work to deadlines
*Self motivated with a positive attitude
*Enjoy responsibility


For more information regarding this role please call Clara Griffiths on 01453 796621 or send a CV

Omega Resource Group Ltd, are dedicated Technical and Engineering Recruitment Company. Please feel free to contact us on 01453 827333 or look at our current vacancies on our website

Mechanical Design Engineer / Engineering Manager / Design Manager / Controls Engineer / Project Engineer / Mechanical / Electrical / Automation / Automotive / Aeronautical / Aerospace / Quotations / Manufacturing / Engineering / Production / Management/ Special Purpose Machinery / Industrial Machinery

Omega Resource Group Ltd is acting as an Employment Agency in relation to this vacancy.