Commercial Banking

Posted 6 days ago by Pertemps
Location Wolverhampton Job Type Temporary
Salary £9.77 per hour Sector Call Centre & Customer Service
Customer Service Advisor Commercial Banking
Pay Rate: £9.77 Per Hour
Location: Wolverhampton
Length: 6 Months assignment

Our client is committed to their purpose of helping Britain prosper. If you want the opportunity to know you're making a real difference, this role could be for you.

Our client has been supporting customers, communities and businesses in the UK for over 320 years. You could become a part of this journey and make a real difference to the Group's customer

Job Overview:
This is a 6 month temporary role with Potential for extension. These positions are offering a pay rate of £9.77 per hour. You will be working 35 hours per week on a shift pattern across Monday to Friday . The shift operating hours will be in between 7.30am & 6pm. There is a discretionary bonus scheme and pension with this role. During your first few weeks you'll receive excellent support and training.

Job Description:
1000's of our clients Commercial Banking clients have migrated across to a new IT online platform. This role is to work as a customer adviser, be part of the helpdesk team and
  •  Provide a service to clients with any queries such as set up, making payments, direct debits, etc.
  •  Deal with customer data ethically and in accordance with the requirements
  •  Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues
  •  Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development
  •  Personally contribute to an environment where colleagues want to work and customers feel valued

This is a call centre that has a high volume of inbound calls.
You will be joining one of 4 teams, with c15/16 colleagues.

This role will best suit someone who has a successful track history in a customer service role, with a commitment to delivering an outstanding quality service. You must be IT literate and be confident to work in a telephony environment.

Skills Required:

  •  Very strong communication skills (both written & oral
  •  Keen eye for detail
  •  Methodical / Organised
  •  Flexible
  •  Previous experience in Customer Service in a contact centre/call centre environment
  •  Previous experience with using MS office (Mainly Excel / Word / Outlook)
  •  You must be IT literate and be confident to work in a telephony environment
  •  Adaptable to change and willing to embrace new ideas
  •  Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines
What's in it for you?
  •  Excellent training
  •  Great rates of pay
  •  Potential for extension
  •  The opportunity to work alongside a fantastic, supportive, fun team
If you're interested in the opportunity to make a real difference and help Britain prosper then this could be the place for you.
If you're interested in supporting customers, communities and businesses then this could be for you.
If you are successful you will be required to pass a CREDIT CHECK and DBS CHECK