Commercial Accounts Advisor
|Job Title:||Commercial Accounts Advisor|
|Salary:||£19000 - £21000 per annum|
|Start Date:||2019-07-22 00:00:00|
|Contact Name:||Nancy Makin394|
|Job Published:||July 16, 2019 12:39|
You should have the ability to forge good working relationships and solve complex problems through data analysis, negotiation and co-operation with others in the business. This will be a full time permanent position working a weekly changing shift of 7.30am till 4pm and 8.30am till 5pm with a salary of £21,000 depending on experience.
Manage a portfolio of assigned customers including arranging, preparing and attending customer meetings including Annual Business Reviews.
Deliver first class service to Customers, communicating verbally and in writing.
Establish strong relationships with Customers and teams across the business to ensure Customer Satisfaction targets and KPI's are met.
Processing and handling Customer data on internal systems and then analysing this data to then produce reports back to the Customer.
Advise of any contract changes including any new processes, price increases in line with current inflation rates or anything that directly relates to their business.
Updating internal systems and communicating with other colleagues who are responsible for planning to ensure timely and accurate deliveries and collections.
Reconciling stock takes after your Customers have provided all despatch data and accurate stock take figures.
Monitoring the day to day Commercial performance of each Account within your portfolio.
Customer Account Advisor Experience Required:
Have worked in a true customer service role, where you would have client contact along with the investigation and admin involved with resolving your clients query.
You should be conversant in using MS Word and Excel.
You should be well presented and have an excellent telephone manner.
You should also hold a UK driving licence as you will be required to use the company vehicle to visit you key account clients on occasions.
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