Collections Advisor

Posted 9 days ago by Pertemps
Location Leicestershire Job Type Temporary
Salary £11.43 per hour Sector Call Centre & Customer Service
Job title: Collections Advisor
Duration: 6 months
Pay rate: £11.43 per hour
Start date: Immediate

Are you a finance professional looking for your new challenge? Immediately available? Looking for an exciting opportunity within a well-known company ? If so, please read on

Pertemps are excited to be assisting their prestigious client based in Leicester in recruiting a full time Collections Advisor to work in their luscious office space with an immediate start.

The role:
• Cash collection – using effective communication, negotiation and influencing skills to ensure that customers pay their overdue balances and reinstate their Direct Debit
• Objection handling – confidently handling customer objections and removing barriers to payment whilst maintaining high levels of customer service
• Trace activity – utilising all available trace tools to optimise customer contact
• Customer data - Maintaining up to date customer records and information to high quality standards within systems, identifying gaps in customer information, proactively gathering accurate and updated customer information and updating core systems
• Effective query management – collaborative and/or individual resolution of customer queries which act as a barrier to payment to deliver customer outcomes and achieve payment
• Managing own workload – Ensuring effective prioritisation and management of own workload and making decisions regarding the next best action to achieve debt recovery
• Quality – working to agreed quality standards within set timescales
• Process improvement - identifying areas for process improvement when trends are recognised as having an impact on debt and feeding back to relevant persons within the wider team with ideas for improvement
• Business targets – working towards personal, team and overall business targets

The ideal candidate:
• Demonstrable understanding of a variety of debt collection techniques and the ability to use them effectively to achieve cash collection
• Excellent verbal and written communication skills
• Sound understanding of credit risk, the end to end debt journey and the different processes utilised within debt recovery
• Highly motivated to achieve agreed targets within agreed timescales
• Good understanding of the needs of the business and how to strike the right balance between effective debt collection whilst maintaining high levels of customer service and delivering customer outcomes
• Confident in working in a fast-paced, high pressured environment with priorities that can change regularly
• Confident working on own initiative and taking ownership of tasks through to completion
• Ability to think outside of the box to come up with creative solutions and different ways of doing things
• Excellent understanding of the energy industry and the various processes within the customer lifecycle
• Ability to see the bigger picture and understand how processes & systems need to function in order to deliver the right experience to our customers
If this sounds like the role for you, click "APPLY" below today !

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