Collections Adviser

Job Title: Collections Adviser
Contract Type: Temporary
Location: Larbert
Salary: £7.95 per hour, Benefits: + lucrative bonus
Start Date: 2018-12-24 00:00:00
Reference: 617105071
Contact Name: Sheilagh Walker
Contact Email:
Job Published: December 18, 2018 13:59

Job Description

Our client, a well-known Customer Contact Centre based in the Falkirk area, are seeking to recruit a number of experienced Collections Advisers to join their busy Operations Team on a temp to perm basis (after 12 weeks.)

Working in the Customer Debt Recovery Team, the successful candidate will work 37.5 hrs per week between 8am and 8pm Monday to Saturday. The current shift pattern is 12pm - 8pm Monday to Thursday and 10am - 6pm Friday, however this may change due to client demand.

The basic rate of pay is £7.95 per hour, however a generous monthly bonus is also paid in addition, dependant on total collections made during the qualifying period.

Duties will include:
  • Keep track of assigned accounts to identify outstanding debts
  • Plan course of action to recover outstanding payments
  • Locate and contact debtors to inquire of their payment status
  • Negotiate payoff deadlines or payment plans
  • Handle questions or complaints
  • Investigate and resolve discrepancies
  • Create trust relationships with debtors when possible to avoid future issues
  • Update account status and database regularly
  • Alert superiors of debtors unwilling or unable to pay when necessary
  • Comply with requirements when legal action is unavoidable

Candidates requirements:
  • Excellent communication and customer service skills with an ability to show empathy when required
  • Tenacity and a structured methodical approach
  • An ability to work to and exceed demanding targets
  • Good problem solving skills to achieve mutually satisfactory outcomes to challenging cases
Previous collections experience would be advantageous but not completely necessary, as training will be provided.

If you are interested, please apply online immediately.