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Client Service Officer

Job Title: Client Service Officer
Contract Type: Temporary
Location: Aylesbury
Industry:
Salary: £14.45 per hour
Start Date: 2019-02-07 00:00:00
Reference: 124100153
Contact Name: Sweeny Naik
Contact Email: lbgresourcing@pertemps.co.uk
Job Published: February 07, 2019 15:40

Job Description

Client Services Officer
Location: Aylesbury
Pay Rate : £14.45/hour
Start Date: 28th Jan 2019


If you put the customer at the heart of everything you do, you could be right for an opportunity with our client

If you have a passion for people and can build lasting relationships with customers, why not think about a role with our client?

Could you help our client become the best bank for customers? As one of the UK's leading financial services Groups, they are currently seeking motivated and enthusiastic individuals to become a part of their team

JOB ROLE:

This is a 6 month temporary role. You'll be working in the client services department - Corporate Banking. These positions are offering a pay rate of £14.45 per hour. You will be working 35 hours per week across Monday to Friday 9am to 5pm. During your first few weeks you'll receive excellent support and training - Mandatory Banking training - Class room and computer based, Buddy system.

KEY RESPONSIBILITIES:
  • Client Services provides exceptional service to SME Clients through a dedicated Service offer
  • A telephony and workflow based role instrumental in meeting the day to day service needs to business clients with turnover of £3m-25m across various sectors
  • Work with SME Relationship Managers to provide excellent service for our clients' complex servicing needs
  • Collaborate within a team of "Client Services Manager/Officers" operating within a workflow based system, to ensure prompt service is delivered to our SME clients
  • Ensure first-class client support is delivered at all times, making full use of our digital capability to optimise how clients interact
  • Provide efficient reactive telephony service; ensuring compliance with applicable policies and procedures with the aspiration of single point resolution of customer need
  • Optimise personal workflow responding to reactive calls and tasks
  • Identify review & suggest improvements to simplify processes & ways of working to contribute to business efficiency goals
  • Identify and direct clients through the relevant escalation process as and when required
  • Responsible for identifying case types and accurately index using workflow management tool
  • Proactively maintain personal knowledge of the processes to effectively deal with client queries
JOB REQUIREMENTS:
  • Call centre experience is a must although it does not have to be in finance or banking
  • Good Telephony, Customer Service and Administrative skills
  • Analytical Skills
  • Systems Navigation skills ( will be updating multiple systems)
  • Attention to detail
  • Email correspondence - answering queries of more complex nature
WHAT'S IN IT FOR YOU?
  • Excellent training
  • Great rates of pay
  • Good transport network
  • Onsite facilities: Break areas with Microwaves and tea & coffee facilities, Vending machines hot and cold food - hot drinks vending machines
  • The opportunity to work alongside a fantastic, supportive, fun team

If you put the customer at the heart of everything you do, you could be right for an opportunity with our client

If you have a passion for people and can build lasting relationships with customers, why not think about a role with our client.