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Claims Technicians X 2

Posted 29 days ago by Pertemps
Location Rochester Job Type Permanent
Salary £18000 - £21000 per annum Sector Call Centre & Customer Service
Claims Technician -Maidestone/Rochester, Kent
£18,000-£21,000

Our client is an Insurance Company handling claims management services, due to rapidly expansion they are in need to recruit five Claims Technicians/Customer supprt individuals with proven customer service/administrative experience experience is required ( Insurance/Loss Adjusters/Financial background preferred, not essential)
You will provide exceptional customer experience to a portfolio of High Net Worth and Commercial subsidence claims. You will be the first point of contact to the Clients and Policyholders for any queries on their Subsidence claims. As well as proactively driving your claim portfolio you will be required to maintain a task diary system, recommend and raising payments, produce client reports, letters, liaise with contractors and other external suppliers you will also handle complaints from customers and suppliers
Organised, diligent and able to run tasks through to completion
Conscientious and hard working in order to achieve the required results, as well as being flexible and adaptable during times of high volumes
Excellent communication and negotiation skills
Experience of computer based claims handling system or similar
Ability to deal with demanding customers in a sympathetic but firm manner over the telephone.
Email management experience
Able to cope with a fast changing working environment
General administration experience to include organising appointments and dealing with invoicing
A desire to embrace innovative working practices
Ideally educated to 'A' level/ degree standard
Working for this client you will be given the opportunity to study further with regards Insurance Exams
Only successful candidates will be contacted. REC/CONS

Company will also consider individuals who are looking for a 6/9/12 month contract not just permanent