Call Handler - Call centre

Posted 21 days ago by Pertemps
Location West Bromwich Job Type Temporary
Salary £8.21 - £8.8 per hour Sector Call Centre & Customer Service
We are currently recruiting for an experienced Call Handler for a well-established and expanding organisation based in West Bromwich area. This is a temporary position offering a permanent opportunity for the right candidate

The purpose of the Call Handler is to support customers UK wide with an efficient helpdesk service and to ensure that enquires are being dealt with within a timely manner and directing of engineers to the the relevant sites to resolve breakdowns or issues with the customers goods onsite.
Call Handler Daily duties will include:
• Taking volume inbound calls from business consumers
• Logging all calls on the CRM system and detailing the fault or issue in detail
• Allocating breakdowns to 3rd parties where appropriate
• Allocating out of hours breakdowns directly to the engineering team
• Chasing internally for progress of the call out and proactively updating the customer
• Ensuring all call outs are attended by the engineer within the agreed SLA period
• Organising replacements whilst work is carried out, when appropriate
• Order processing of various items as and when needed and ensuring all goods are accurately inputted onto the internal system

The hours of work per week, 8:30am - 5pm Monday to Friday.

Call Hander will have experience from within a busy and pressured support or help desk environment. You will ideally have worked within one of the following roles previously: Helpdesk Advisor, Support Desk Advisor, Customer Service Advisor, Customer Service or Call Centre Agent.

To apply please select the apply button.