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Call centre Advisor

Posted about 1 month ago by Pertemps
Location Redditch Job Type Temporary
Salary £9.31 - £10.49 per hour Sector Call Centre & Customer Service
An exciting opportunity has arisen for a Contact Centre Advisor to join a successful company based in Redditch. After experiencing growth in the business my client is looking to expand their contact center team enabling them to continue to provide excellent standards of customer service and assistance. This will be predominantly taking inbound calls in a call centre environment. The company offer a fantastic 6 week training programme to ensure you have all the support and knowledge to be successful.

This role had a fantastic starting salary of £9.31 per hour rising to £10.49 after 13 weeks with opportunities for permanent positions. This is a full time, temporary role to start immediately so I require candidates who are not currently working. There could be more long term or permanent opportunities for the right candidate.

The main duties will be:
Providing excellent customer service via telephone and email
Answer incoming calls and dealing with enquiries professionally
Use questioning and listening techniques to identify customer problems
Managing customer enquiries and expectations
Listening and typing information/updating database with accuracy

The successful candidate will ideally have the following skills:
Excellent communication skills
Have experience working in a call centre or contact centre
Ability to multi task and prioritise
Have a warm and empathetic manner
Be able to work under pressure
High level of competence in all Microsoft packages
Ability to prioritise and work to deadline
Excellent verbal and written communication skills

Any experience within customer service, customer service advisor, contact centre or call centre would be an advantage. If you feel you have the right skills and experience for this role and would like to apply please call Amy Hollier on 01527 591091 or email an up to date CV to amy.hollier@pertemps.co.uk