Business Director (Contract Director, IFM)

Job Title: Business Director (Contract Director, IFM)
Contract Type: Permanent
Location: Romford
Salary: Highly Competitive Salary, Bonus and Benefits
Start Date: 2019-07-05 00:00:00
Reference: SDX/TP1/RF2249/LN2
Contact Name: Lucy Nicholls
Contact Email:
Job Published: July 05, 2019 09:24

Job Description

We currently have a fantastic opportunity for a Business Director/Contract Director to strategically lead the operational management of contracted IFM services at the Queen's Hospital, Romford, ensuring that Sodexo continuously and effectively support the Trust’s clinical needs, to the agreed contract schedules and service delivery plans.

A key responsibility in this role is to deliver a seamless IFM solution to our clients whilst nurturing business synergies and efficiencies between Healthcare and the rest of the business.

Sodexo has worked with Barking, Havering and Redbridge University Hospitals NHS Trust (BHRUT) for over 10 years to deliver a range of technical and soft services at Queen’s Hospital, including patient dining, hostess services, portering, waste management, cleaning, retail, reception, switchboard, car parking, security, estates management and grounds maintenance.


Package description

*Grade F2 - access to a variety of Sodexo benefits and discounts, flexible benefit fund, bonus, pension scheme and car allowance

Main responsibilities
  • Develop and manage a professional client retention and communication strategy, attending meetings with the Trust as required, being the Sodexo contract representative for the project agreement
  • Manage the day to day operations and ensure service delivery is of a high quality with an emphasis on standards, Health & Safety and the patient experience
  • Have full P&L responsibilities for the services being managed and accountability to deliver against company budgets
  • Prepare and review, the allocation of operational budgets to meet the requirements of the contract on both revenue and capital costs
  • Lead the development and implementation of the Business Plan supporting budget for the site, to achieve company and client objectives
  • Attend Trust and related meetings, constructively contributing and react to requirements
  • Recognise and manage the operations effectively with an existing workforce and organization including the identification of training and development needs
  • Provide professional and technical decisions on the spectrum of Soft and Hard FM services
  • Ensure all PFI protocols and contractual requirements are met
Ideal candidate
  • Experience of a client facing role, managing multiple services in Healthcare
  • Knowledge & experience of managing Soft FM and/or Hard FM services in large multi-site, complex contract(s)
  • Strong leadership qualities, able to seize the initiative and drive results whilst having the ability to act as an effective team player within the operations team
  • Demonstrable ability to manage and motivate teams
  • Strong financial awareness
  • Proven ability to plan and achieve results in difficult situations and in limited timeframe
  • Be able to negotiate with and influence internal and external decision makers
  • Proven ability to work in a Partnership approach with a client
  • Ability to identify new opportunities and up-sell within and around the agreed contract, at agreed margins
  • Must be proactive rather than reactive in managing services and resources
About the company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.