|Salary:||£19500 - £21000 per annum|
|Start Date:||2019-01-09 00:00:00|
|Contact Name:||Katherine White|
|Job Published:||January 09, 2019 16:29|
You will receive a salary of £19,500 this is a one year fixed term contract to start as soon as you can.
If you have just graduated and are looking for your first role this is the role for you.
You will be the frontline brand ambassadors and is responsible for servicing requests received through a variety of service channels from either corporate clients or their individual account holders.
You will receive a salary £19,500 this is a one year fixed term contract, there is the opportunity to progress within the company once the one year contract had finished.
Start dates are negotiable to fit around you
You will receive fantastic training and support and work with a great team of friendly people, great benefits ! and the opportunity to kick start your career.
You must be educated to A Level or equivalent and have Energy, Drive and Enthusiasm Excellent attention to detail, strong literacy and numerical skills
1. Respond to a wide variety of customer enquiries providing exceptional levels of customer service, ensuring a high level of accuracy and adhering to SLA's
2. Maintain customer accounts following set processes and guidelines
3. Process customer transactions adhering regulatory requirements and ensuring a high degree of accuracy
4. Working within data protection guidelines to ensure customer data is protected from errors and unauthorised access.
5. Delivery a wide variety of administrative tasks to provide an effective service to a range of internal and external customers
6. Identify opportunities for continuous improvement
7. Carry out User Acceptance Testing for system changes
Prior customer service experience is advantageous but the following profile and skill elements are required:
o Professional and courteous approach to customer service
o Excellent verbal and written communication skills
o Reliable with excellent time management skills and the ability to deal with conflicting priorities
o Able to display initiative and ownership, whilst understanding limits of own authority
o Ability to work within a team
All employees 25 days holiday, excellent pension scheme, shareholder incentive plan, subsidised gym membership and a flexible employee benefits scheme.
If you are interested in knowing more about this fantastic role then please send your CV to firstname.lastname@example.org
If you do not have a CV ready to send to me today then please feel free to email me directly
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